Submit ›
or
2.6 Based on 133 reviews
Compare to others
Respond to your
customers
  • Customers like
    • But not to repair it 3
    • Came to my home 3
    • Initial contact 3
  • Customers don't like
    • Customer service 10
    • Horrible customer service 9
    • Lack of caring 9

The Sales person that came to my home was extremely not professional and even said some not appropriate things to me.. I believe he needs to have something done about this. Dennis Menser. It wasn't about selling the hard wood floors it was about selling himself and what he can do. Yes, I need to get my floors done but I will contact other companies. I believe when you have someone come to your house to sell flooring that is what is should be... Read more

Was this review helpful? 0 0

We bought a new house and needed to change floors in it before we could move in, so we were in a hurry to get this done and decided to go with this BS of a company. Outside of "Never Do Any Business With Them" advice, if you do decide to move forward for whatever silly reason like ours: First of all, do not believe anything their sales people telling you. Have them put everything in writing with all managers names and numbers of Sales and... Read more

Was this review helpful? 0 0

Terrible! Had prescheduled appt 7-9. Noone showed all night!! 2 calls to customer service with promises both times he was coming. Was running behind due to someone financing. First time I thought ok. Second time at 930 being told give him until 1010 (lol) hes finishing up. Hes 15 minutes away (lol). NO SHOW. Bad business ethics! Atleast say, we cant do this today-at your scheduled time- we confirmed the day prior! What poor ethics. Read more

Was this review helpful? 0 0

So we spent the weekend preparing our house for our carpet installation from Empire Today. We made this appointment 30 days ago. They confirmed last week. All of my furniture is under a tarp on my deck. Today they call me and cancel the installation because they overbooked? When we made this appointment, the day "was wide open." They told us there was nothing they WOULD do about it. Spread the word! This company has the worst customer... Read more

Was this review helpful? 0 0

JAN OR FEB 2016 PREPARING TO SELL MY HOME OF 31 YEARS AND REPLACED 10 YR. OLD CARPET IN BEDROOM THAT WAS ADDED 2006.MY HOME WAS PEST FREE DUE TO DILIGENCE IN WHOLE HOUSE TREATMENT FOR PEST EXTERMINATION/PREVENTION OVER ALL THESE YEARS. I CONTRACTED WITH EMPIRE TO DO THE WORK INSTALLING NEW CARPET AND PAD...$ 900 FOR 450 SF....ALLEGEDLY 1/2 PRICE AND UNTIL LATE IN JULY, I HAD CONSIDERED THE JOB TO HAVE BEEN SATISFACTORILY INSTALLED, WHEN I... Read more

Was this review helpful? 1 0

Had empire come to put in floors and they brout the wrong flooring and the carpet isnt going to be put in until later so far am very pissed off and cant get in touch with anyone and sales rep lied about everything Read more

Was this review helpful? 0 0

We had an appointment last Friday, August 12 for an Empire consultant to come and measure to give us an estimate for our project. Got a phone call after the no show to set another appointment by a scheduler out-of-state. Set one for Monday, August 15 between 9-1:00. No show and no contact. Poor business person in the Austin area. Empire should not be associated with poor consultants if they expect business. Obviously their employee favors... Read more

Was this review helpful? 0 0

Purchased from Santa Fe Springs location - After my new berber style carpet starting coming apart, I called customer service for repair. They scheduled my appointment for a Saturday between 9-12 and then I was called at 8:30 am on that Saturday that they had to cancel but rescheduled for the following Saturday. The following Saturday, I received a call at 8:15 a.m. that again they had to cancel but for sure they would do it on the next Saturday... Read more

Was this review helpful? 0 0

Horrible customer service, wouldn't give me a written quote , felt rushed they we're pushy, horrible phone support, would never go to them Read more

Was this review helpful? 0 0

I had an empire sales rep at a house i am trying to sell. After he acted like he knew what he was doing he used his I pad and gave me a price of 6,500.00 for the cheapast carpet he showed me and for only 1100 sqft. I asked him about the special they run on TV and he said that this just expired yesterday. At that time i knew i had a lier infront of me. i told him to leave and walked him out. All of a sudden he said how would 2,500.00 sound. He... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Empire Today.
Filing a new complaint about
×