Empire Today Complaints and Reviews

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  • Customers like
    • Came to my home2
    • Initial contact2
    • People were very courteous1
  • Customers don't like
    • Lack of caring4
    • Customer service3
    • Salesman2

  • May 12
  • Installers
  • Chicago, Illinois
  • Flooring
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

They have deceptive, dishonest business practices. The installation of vinyl floor went fine but we signed an agreement for a certain price and paid in full a month before the installation. The salesperson who came to our house did the pricing and knew that we were redoing the floor because it was uneven and that some work would have to be done to the subfloor but he said that would be no... Read more

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  • May 04
  • Installers
  • Flooring Installation
  • 2
  • 2
  • 62
  • REVIEW RATING 5/5

They Pulled Up with A piece of Junk Ford Van Spoke with Helen in cooperate meaning owner of Empire Flooring 1. Had a sales person over and I had an estimate for tile in a small kitchen for $814.00 automatically she said can’t meet or beat the price and went with down to a vinyl one piece tile. I saw one that was nice I made the deal because of the lifetime warranty well sorry I did more. ... Read more

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  • May 01
  • Installers
  • Birmingham, Alabama
  • Laminate Flooring
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

Hired Empire Today to install carpet and laminate flooring in hallway. Sales person measured hallway, installers did not have enough to do job based on the numbers they say was given them by sales person, sales person number is now disconnected. The installers had to leave did not have enough material. Now I have to wait until they get this mix up cleared. Have to go to Atlanta, GA to get... Read more

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  • Apr 27
  • Installers
  • Southbridge, Massachusetts
  • Staff
  • 2
  • 2
  • 46
  • REVIEW RATING 4/5

Postponed the sales call with no notice and finally came at an inconvenient time, offered me 50 off for the inconvenience, refused to honor that later on. When it comes to the install, the non English speaking contractors installed the tile crooked and left the bathroom and overall house a mess. The company gave me the run around and finally set a repair date which they didn't show up for due to... Read more

Was this review helpful? 1 0

  • Apr 23
  • Installers
  • Lawrenceville, Georgia
  • Carpet
  • 1
  • 1
  • 31
  • REVIEW RATING 3/5

I had carpet put in with in 1 to 2 years it was so dingy looking puggled it was the worst carpet had ever had in my life I call them to fix the puggles they wanted to charge me to stretch each room , I have live her for 20 years , have 3 different colored carpet all fromm home depot great lasted very well , wished I had gone back empire was a waste of money every time I look at this terribble... Read more

Was this review helpful? 0 0

  • Apr 20
  • Installers
  • Belton, Texas
  • Flooring
  • 1
  • 1
  • 79
  • REVIEW RATING 4/5

On June 2014, I spend about $6,500 to install vinyl D4106 Alterna- Beige to my entire home except my bedrooms. Little that I knew that these vinyls were installed improper with gaps in the middle of the hallways, living room, kitchen, and bathrooms. Funny, when I shower the vinyl in my bathroom rises w/o any water on the floor. When I mop my floor I notice so many gap that with the years the dirt... Read more

Was this review helpful? 0 0

  • Apr 17
  • Installers
  • Coatesville, Pennsylvania
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Subpar overpriced products, shifty salesmen, empire does not stand behind its products and it's clear why. They would go out of business replacing everything they sold. I will NEVER buy from this company again and warn everyone I know about their shady way of doing business. Read more

Was this review helpful? 2 0

  • Mar 25
  • Installers
  • Orlando, Florida
  • Vinyl Flooring Installation
  • 1
  • 1
  • 160
  • REVIEW RATING 5/5

We purchased and had vinyl flooring installed on 02/05/2015. We were told we had to pay ahead of time for the luan which is what they put over the existing floor IF it needs it. We were told the installers would make that call. When they came out to install the vinyl we were told by the installation team the original flooring was fine and they would not need to use the luan. They told us that we... Read more

Was this review helpful? 0 1

  • Mar 10
  • Installers
  • Shoreline, Washington
  • Hardwood Floor
  • 2
  • 2
  • 105
  • REVIEW RATING 4/5

Lack of communication is so frustrating for a consumer. You wait and wait and wait, wasting your time and your day off. So the salesman ordered the wrong product - then fix it! The installers show up on time and find out they have the wrong product and then disappear. Hours later...no word from anybody. After assuming they were coming right back with the right product, we finally called... Read more

Was this review helpful? 1 0

  • Feb 22
  • Installers
  • Lady Lake, Florida
  • Flooring Installation
  • 4
  • 4
  • 146
  • REVIEW RATING 4/5

Empire gave me a window of 8AM - 6 PM however, I was told if no one called me by 10:30A I should call Empire to get a more specific time frame as to when the installer(s) would arrive at my home. No one called by 10:30, so I called Empire; only to be given excuse after excuse as to why they couldn't reach the installer or anyone else to assist me. By 3:30P I was so disgusted after making 5-6... Read more

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