Empire Today

Thank you for making us aware of your concerns, Alex. We understand that we’ve been in contact with you regarding the issues you’ve been experiencing and that we’ve scheduled...

Roberta, we understand that we’ve been in contact with you and that your appointment to select a new product occurred on Tuesday. We realize that your time is valuable, and w...

Keith, we’d like to speak to you regarding the issues you’ve experienced with your product staining. We’ve called and left you messages; however, we have not yet heard bac...

Deepak, we’ve been attempting to reach out to you regarding the issues you’ve described. We’d like to speak to you and work towards a resolution, but we have not yet hear...

Craig, we regret any confusion that occurred regarding the details of your order. We’ve reached out to you to let you know that your refund has been processed. If you have any ot...

Alton, we understand that we’ve been in contact with you and that your installation has been completed. While it’s unfortunate that your experience did not initially meet y...

Yvonne, we’ve attempted to contact you so that we can discuss your concerns and the results of your inspection, but we have not yet heard back from you. Please call us at 888...

Frank, we’re disappointed to hear about any confusion or miscommunication that occurred during your sales appointment. We’d like to speak to you about your concerns and work...

Bill, we regret the issues that you’ve experienced with your installation, as we always want to make the home improvement process easy and convenient. We understand that your rep...

Kurt, we regret the confusion that occurred when you attempted to schedule an in-home estimate. We understand that we’ve been in contact with you regarding this issue and tha...

Yvonne, thank you for bringing your concerns with your product to our attention, we always want to work with our customers so that they are satisfied with their entire experience. ...

Patricia, while we know that that the delay in the installation of your stairs was inconvenient, we understand that it has now been completed to your satisfaction. Ensuring custome...

Carlos, thank you for bringing your concerns to our attention, we’re disappointed that you feel you are not having a positive experience working as an installer. We strive to cre...

John, thank you for making us aware of your concerns, we regret the lack of follow up you received while attempting to schedule an inspection. We understand that we have spoken wit...

Geoff, thank you for making us aware of your concerns, we regret that you were inconvenienced by the delay with your installation. Customer satisfaction is our top priority, and we...

Kris, we always want our customers to be completely satisfied, so it’s disappointing that you are not happy with your product. However, we understand that we’ve been in contact...

Barb, thank you for making us aware of your concerns, we regret the miscommunication that occurred regarding your installation. We understand that we have spoken to you about this ...

Joseph, we were disappointed to learn of the inconvenience of your missed sales appointment. We want all of our customers to enjoy our outstanding customer service and your experie...

Anthony, we’ve attempted to reach out to you to discuss your missed sales appointment, but we have not yet been able to contact you. We regret that you were inconvenienced and di...

Penny, we understand your frustration at your delayed installation, and we’re disappointed that this was your experience. We always make customer concerns a top priority and unde...

Ray, thank you for bringing your concerns to our attention, we’re disappointed that you were not happy with your sales appointment, as we always want our customers to be complete...

Georgina, thank you for making us aware of your concerns, we understand that we were in contact with you about this issue previously. We have attempted to contact you to discuss yo...

Patricia, it’s regrettable that you aren’t happy with your product. It’s our goal to provide outstanding customer service and work with our customers as much as possible to e...

Erica, it’s disappointing that you were inconvenienced by your missed appointments. Whenever a problem arises, we always want to work with our customers to make things right. We ...

Patrick, we regret that you were not satisfied with your sales appointment and our pricing. As we are a full service company, our pricing is all inclusive and covers product cost, ...

Cheryl, we were disappointed to hear about your experience, as it is not in line with our high standards of customer service. We understand that we’ve spoken to you about the sta...

Kimberly, it’s disappointing that you weren’t satisfied with your choice of product. We understand that we have spoken to you about your concerns and that we’ve agreed to a r...

Janet, we regret that there was a delay in following up with you regarding your concerns. We understand that we’ve spoken to you and agreed upon a resolution. If you have any que...

Chris, we regret that your sales appointment did not take place as scheduled. We know that your time is valuable and understand your frustration. We appreciate the opportunity to m...

Paul, we regret the issues that you’ve experienced with your product post-installation. We have offered to work with you towards a resolution but have been unable to gain your ag...