1.8
  • came to my home1 votes
  • Initial contact1 votes
  • Lack of caring1 votes
  • Follow up1 votes
  • False advertising1 votes
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  • Jan 20
  • Installers
  • Ashburn, Virginia
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

Empire drastically increases price to discount nothing at all. The guy down the strew was much better and less $!!! Read more

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  • Jan 09
  • Installers
  • Hampton, Georgia
  • Flooring Installation
  • 1
  • 1
  • 123
  • REVIEW RATING 4/5

My wife and I called in response to the Ad and was not given notice that only a select product was included. The was never any distinction made between what product was in the special and what was not. The company did not try to rectify the situation of the false sales pitch. We have no problem with the work itself but the company, including the representative that came to our home are as... Read more

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  • Dec 28, 2014
  • Installers
  • Plano, Texas
  • Sales
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

$99 dollar sale is a rip off. 1 room of wood came to over $3000 for so called "labor and other materials". Stay away from this dishonest company. Read more

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  • Dec 27, 2014
  • Installers
  • Las Vegas, Nevada
  • Flooring Installation
  • 1
  • 1
  • 157
  • REVIEW RATING 5/5

I am completely fed up with this company and the flapping of lips. We paid over $7,000 for complete home flooring and install a month ago and are still dealing with issues. Our salesman was great! He spent time with us, being thorough and courteous. We requested two different Saturday's for installs so that we had time to move things. On November 29th we had the carpet replaced upstairs. ... Read more

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  • Dec 19, 2014
  • Installers
  • West New York, New Jersey
  • Manager
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

No show. Horrible customer service manager Read more

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  • Nov 25, 2014
  • Installers
  • Grand Rapids, Michigan
  • Carpet
  • 1
  • 1
  • 166
  • REVIEW RATING 4/5

Salesman presentation and initial install (on Tuesday) went very well. However, we were doing a runner down the stairs that needed to be bound. So, they had to come back to do that and finish a bedroom. Installer said Saturday should work to finish. Never heard back regarding appointment. I called Thursday to check on the install, was not called back until Friday and told Sat would not work. ... Read more

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  • Nov 12, 2014
  • Installers
  • Waukesha, Wisconsin
  • Carpet
  • 1
  • 1
  • 228
  • REVIEW RATING 5/5

In May empire today had a 50/50/50 sale so I call & set up appt. Salesman showed up next day, showed me samples, most of which are ugly. I found only 1 thank looked good & the sales rep told us that it was stain proof & waterproof. I looked at the backing of sample & sure enough it was sealed. He said it would be great for my grandchild in that "With the thicker padding they were... Read more

Was this review helpful? 3 1

  • Nov 07, 2014
  • Installers
  • Morrisville, Pennsylvania
  • Wood Flooring
  • 1
  • 1
  • 160
  • REVIEW RATING 4/5

We live in a house built on a cement slab. We decided to have wood flooring installed in the dinning room, living room, and hallway. The installator was ask if a vaper guard was needed due to having a slab. They said No. After 3 years, our floor is discindergrating and discolored. After calling Empire, an independent adjuster came to our house. The report was submitted, then we got a call from... Read more

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  • Nov 06, 2014
  • Installers
  • Canton, Georgia
  • Carpet
  • 1
  • 1
  • 78
  • REVIEW RATING 4/5

Same thing happen to us. The carpet we were shown in our home by the sales person is NOT the same carpet installed in our home. This carpet feels like we r walking on the plywood floor!!! Very very cheap carpet that they obviously switched ,same style and color but NOT same quality!! What a scam, demanding a refund!! Installer was very good but product is bad!! Called customer service and... Read more

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  • Oct 18, 2014
  • Installers
  • Incompetent Installers
  • 1
  • 1
  • 179
  • REVIEW RATING 4/5

Empire came out to install LVT ( luxury vinyl tile) in my kitchen and bathroom, the installers arrived, stopped at the front door and pulled some Armstrong premium tile , which wasnt what I picked out, I immediately called the number I had and explained to them that it was the color but not the product, I was then transferred to another gentlemen who offered to reduce the pricing by another... Read more

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