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2.7 Based on 97 reviews
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  • Customers like
    • Initial contact 3
    • Came to my home 3
    • People were very courteous 2
  • Customers don't like
    • Lack of caring 9
    • Horrible customer service 9
    • Customer service 7

We called to get and estimate and they gave us a day with a 2 hour window which I thought was ridiculous. They never showed. We called again and schedule against our better judgement. Agai. Was given a 2 hr window. An 1 1/2 into it my husband called them and husband called to see what was up and they said they couldn't make it! Would I like to reschedule???? NO WAY!!! Read more

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I WILL NEVER USE EMPIRE AGAIN! I READ SEVERAL MIXED REVIEWS ONLINE, SOME WERE OK. SO I WENT AHEAD...JOB: REMOVE CARPET AND REPLACE With HARDWOOD. 1ST WAS NOT TOLD IT WOULD BE ENGINEERED HARDWOOD. BUT I READ UP ON IT AND DECIDED TO KEEP. NEXT: ONE DAY JOB(which I knew better) TURNED INTO TWO DAYS...WHICH I HAD TO *** WORK. THEN SECOND DAY I WAS TOLD RAN OUT OF MATERIALS AND DON'T KNOW WHEN THEY CAN COME BACK. AND THE GUYS DID NOT HAVE A TRUCK BIG... Read more

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Do NOT use these people!! We had carpet installed a few weeks ago, and they put at least 60 dings and marks in our walls, and even our ceiling (don't ask me how they managed to do that!) After numerous of phone calls and horrible customer service, they requested that we get 2 estimates...both being around $400. Needless to say after serveral more phone calls, they are supposenly sending a check for $100. $100!!!!! $100 doesn't even include all... Read more

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Resolved

On April 22, 2016, a representative from Empire came to my home to give an a free estimate on having flooring installed. The person brought samples, and persuaded me to enter into a financial contract with Empire. I gave him $520 as a deposit, with the distinct understanding that if I changed my mind, I would get my money back. The next day, April 23, 2016, I called the representative to cancel. He informed me not to worry, he would handle my... Read more

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nothing was ever done they offered to do the floor for 50% off they run this special all the time I will never use Empire again I really think they took advance of a senior citizen Contacted another company and they advised me that they didn't put a moisture barrio down Don't have the money now but someday it will be fixed but not by empire Still pissed off It was totally messed up from the beginning not showing up and the day they did was late... Read more

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not happy on first day. Scratched walls baseboards not what we were told by salesman. We will see what happens on second day. Empire will be contacted in the morning. Read more

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100% FULL

Empire Today - Unethical Sales Practices, Poor Quality, Terrible Customer Services
1 of 2

I am a homeowner who needed a quality upgrade to my existing carpeting as part of an effort to sell my house. I wanted something of good quality -- a step up from what was in the home -- that I would enjoy if my family and I ended up moving back into the home. So this wasn't a case of putting anything in and we definitely didn't want "builder grade." The Empire Today salesperson was very critical of the old carpeting and made a big point of... Read more

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I am struggling with Empire right now. Salesman promised a call the night before to tell me when the installers would be here, or based on a customer service call made to me, by 6:30 a.m. today. I got up early. No phone call except from someone trying to verify that I was doing the installation today but couldn't say when they'd be here. Three times I've been on the phone. The last call I was put on hold for 14 minutes while someone "tried to... Read more

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1. Empire is a temp agency for contractors 2. Empire is overpriced $10,000 for 250sqft half laminate, half carpet 3. Claim to drug test and background check contractors. False On Monday May 9, 2016 I was scheduled to have laminate and carpet installed. Well the contractors was a no call, no show. I called to cancel my services and empire tried to imply that it was my fault because I was suppose to call the contractor to make sure of the time... Read more

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I have been dealing with my issue since first of Feb. I called and called before i actually got to speak to someone. I was told to send pictures of my issue with my laminate flooring. I did. Took several calls before getting to speak to someone again. I was told the manager looked at my pictures and determine i had water damage. I knew this could not be right. I kept on calling until i was told the manager would come yo my house to look at my... Read more

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