Empire Today Complaints and Reviews

Submit ›
  • Customers like
    • Initial contact2
    • Came to my home2
    • Were fast1
  • Customers don't like
    • Lack of caring6
    • Customer service3
    • Salesman2

  • 6 hours ago
  • Installers
  • Ypsilanti, Michigan
  • Carpet
  • 1
  • 1
  • 7

I found a hole the size of a golf ball in the middle of our family room the day after installation. That was the first time walking through the room since we were so busy the day of installation. I called customer service and they said 1-3 day call back. I called back 3 days since I never received a call and they put an "urgent" ticket out for a 24 hour call back. It's been 24 hours and still... Read more

Was this review helpful? 0 0

  • Aug 02
  • Installers
  • Riverside, California
  • Empire Today Laminate Flooring
  • 1
  • 1
  • 89
  • REVIEW RATING 4/5

The installers stole everything that they could get their hands on including a bunch of camera equipment. Equipment that I make part of my living with. I have complaints about the workmanship and broken plumbing that they acted as if they had nothing to do with but it pales when compared with stealing. All you can do is to have security people watching when they come into your house and then... Read more

Was this review helpful? 2 0

  • Aug 01
  • Installers
  • East Hampton, New York
  • Empire Today Carpeting
  • 21
  • REVIEW RATING 4/5

Various non-English speaking workers came into my house for about ten days to do the upstairs carpeting and the downstairs flooring. There was no consistency to the workers; they created and left huge messes; they broke things. But the worst of all was the quality of the work. Sections of the carpet have already been relaid, and the entire downstairs floor needs to be replaced because the workers... Read more

Was this review helpful? 0 0

  • Jul 29
  • Installers
  • Pretoria, Gauteng
  • Empire Today Laminate Flooring
  • 211
  • REVIEW RATING 5/5
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
1 of 7

Avoid Empire-Today at all costs! I come from a unique perspective in that I worked as an Independent Sales Contractor for Empire for a year and a half. Unfortunately, I cannot speak to Empires business model or practices due to a confidentiality agreement, but I can speak as a customer who used Empire 4 times, once prior to my employment. So trust me when I say avoid at all costs unless you want... Read more

Was this review helpful? 0 0

  • Jul 20
  • Installers
  • Laguna Niguel, California
  • Empire Today Carpeting
  • 88
  • REVIEW RATING 5/5

July of 2014, We called Empire Today. The pushy sales lady came to my house the same day. She did not leave until we signed the contract with her. The next day, i called the company and wanted to cancel because their price was very expensive, and they would not cancel. They gave me a couple of hundred dollars off the carpet and tile installation. We did not have a major problem with the tile... Read more

Was this review helpful? 0 0

  • Jul 08
  • Installers
  • Silverton, Oregon
  • Empire Today Carpeting
  • 2
  • 2
  • 46
  • REVIEW RATING 4/5

Bought carpet, installers showed up with wrong color carpet. Empire didn't seem to care that our entire house and business was torn apart in order to install carpet. Told us we'd have to wait 5 days for right color. After complaining for an hour they said we could have the wrong carpet at a 20% discount (wow thanks) so we agreed just in order to be able to open for business the following... Read more

Was this review helpful? 0 0

  • Jun 30
  • Installers
  • Dallas, Texas
  • Laminate Flooring Installation
  • 1
  • 1
  • 75
  • REVIEW RATING 4/5

I had my laminate installed in my condo back in January of 2008, with blinds on all windows, which ended up costing me almost $10,000! My condo is not even 1,050 feet. First of all the salesperson was nice and informative but when I called the next day to say I needed a day or two to think about it, the pressure was on for them to try and convince me to come out the next day (so I wouldn't... Read more

Was this review helpful? 0 0

  • Jun 27
  • Installers
  • Minneapolis, Minnesota
  • Flooring
  • 6
  • 6
  • 77
  • REVIEW RATING 5/5

In Spring, 2013 Empire installed a defective and inferior hardwood floor that was later found to be OVERPRICED. Within the first year cracks appeared on the boards and continued to worsen. An inspection was completed and determined that "the particular lot of floor boards was defective". I was told other customers with the same flooring had experienced "worse results" than mine. Empire replaced... Read more

Was this review helpful? 1 0

  • Jun 18
  • Installers
  • Grand Rapids, Michigan
  • Hardwood Installation
  • 2
  • 2
  • 79
  • REVIEW RATING 4/5

Empire installed the hardwoods in the house I just bought. When we took off the baseboards to do custom painting, the wood does not go all the way to the wall. The installers covered up their failures with an inch wide quarter round. So we have big gaps all around the baseboard, which means more baseboard installations. Awful work. Any problem they put a transition bar, so I had speed bumps... Read more

Was this review helpful? 0 0

  • Jun 03
  • Installers
  • Grand Rapids, Michigan
  • Flooring
  • 1
  • 1
  • 192
  • REVIEW RATING 5/5

Empire did my house and it's turn into a night mare and thousands of dollars lost . 616 915 2975 Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Empire Today. However, many companies do monitor reviews on our site.

 
×
You are reading about Empire Today.
Filing a new complaint about
×