Empire Today Complaints and Reviews

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Empire Today
Main address:
800-588-2300, , http://www.empiretoday.com/customer-service/report-an-issue-online
  • 507 complaints
  • $440K claimed losses
  • $865 average
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  • Nov 12
  • Installers
  • Waukesha, Wisconsin
  • Carpet
  • 1
  • 1
  • 69

In May empire today had a 50/50/50 sale so I call & set up appt. Salesman showed up next day, showed me samples, most of which are ugly. I found only 1 thank looked good & the sales rep told us that it was stain proof & waterproof. I looked at the backing of sample & sure enough it was sealed. He said it would be great for my grandchild in that "With the thicker padding they were... Read more

Was this review helpful? 3 0

     

  • Nov 07
  • Installers
  • Morrisville, Pennsylvania
  • Wood Flooring
  • 1
  • 1
  • 42

We live in a house built on a cement slab. We decided to have wood flooring installed in the dinning room, living room, and hallway. The installator was ask if a vaper guard was needed due to having a slab. They said No. After 3 years, our floor is discindergrating and discolored. After calling Empire, an independent adjuster came to our house. The report was submitted, then we got a call from... Read more

Was this review helpful? 0 0

     

  • Nov 06
  • Installers
  • Canton, Georgia
  • Carpet
  • 1
  • 1
  • 24

Same thing happen to us. The carpet we were shown in our home by the sales person is NOT the same carpet installed in our home. This carpet feels like we r walking on the plywood floor!!! Very very cheap carpet that they obviously switched ,same style and color but NOT same quality!! What a scam, demanding a refund!! Installer was very good but product is bad!! Called customer service and... Read more

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  • Oct 18
  • Installers
  • Incompetent Installers
  • 1
  • 1
  • 112

Empire came out to install LVT ( luxury vinyl tile) in my kitchen and bathroom, the installers arrived, stopped at the front door and pulled some Armstrong premium tile , which wasnt what I picked out, I immediately called the number I had and explained to them that it was the color but not the product, I was then transferred to another gentlemen who offered to reduce the pricing by another... Read more

Was this review helpful? 2 0

     

  • Oct 15
  • Installers
  • Orlando, Florida
  • Sales Presentation
  • 2
  • 2
  • 66

I ordered an estimate from empire today. A sales rep came. He worked in Orlando and his name was Paul j. Older male shorter. From the beginning he was just strange rude and weird. He gave no sales presentation. He kept telling me I seemed nervous which was *** and made no sense. He kept asking me are you nervous?! U seem nervous. I continued saying no and what? He gave no sales presentation at... Read more

Was this review helpful? 1 0

     

  • Sep 29
  • Installers
  • Carpet Installation
  • 1
  • 1
  • 84

The sales process was down pat, this is a sales company only. the follow up and the customer service sucks!!! The installer didn't even have a broom or a vac to clean the floor before the pad when down. new carpet and pad on a dirty floor. I guess this is cost cutting. carpet was poorly installed. Have been calling for two week to try to get a invoice mailed or emailed to me. Good luck, just a... Read more

Was this review helpful? 0 0

     

  • Sep 13
  • Installers
  • Carpet Installation
  • 1
  • 1
  • 188

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday. Saturday morning we received a phone call that our installer is running late and they did not have our carpet with them. The install manager came to our home to drop off the carpet and padding so when the installers arrived it would be ready for them. This is when the... Read more

Was this review helpful? 1 1

     

  • Sep 12
  • Installers
  • Glendale Heights, Illinois
  • Carpet Installation
  • 1
  • 1
  • 40

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Mercedes of the carpets. I agreed to pay $3000.00 cash including the installation. People who did the installation did an awesome job but the problem started after two days when massive amounts of lint started to come out of the carpet. The lint is in everything, in food, sticks... Read more

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  • Aug 30
  • Household Services
  • Richmond, Virginia
  • Cancelled Appointment
  • 32

Scheduled appointment 1 week in advance. They gave me a 9am - 11am. They called at 10:00 and cancelled the appointment. I hate sitting around and waiting for someone to show up. Called them back, and asked them if there was another sales rep who wanted to make some money today. She said no, all of the sales reps were schedule on other appointments. I said OK, I'll take my business to Lowe's.... Read more

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  • Aug 28
  • Installers
  • High Rates
  • 1
  • 1
  • 78

I was told over and over again by the saleswoman my rate would be 9.99% if I took the 48mths option. When I saw my first statement, the first thing I noticed was the rate was 2 times higher that what I was told, it was 27.99% and when I called back I went in so many circles I got dizzy. This is unbelievable, never ever will I do business with such a deceptive company. I will make sure I let as... Read more

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