Empire Today Complaints and Reviews

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Empire Today
Main address:
800-588-2300, , http://www.empiretoday.com/customer-service/report-an-issue-online
  • 498 complaints
  • $430K claimed losses
  • $856 average
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  • Aug 28
  • Installers
  • High Rates
  • 8

I was told over and over again by the saleswoman my rate would be 9.99% if I took the 48mths option. When I saw my first statement, the first thing I noticed was the rate was 2 times higher that what I was told, it was 27.99% and when I called back I went in so many circles I got dizzy. This is unbelievable, never ever will I do business with such a deceptive company. I will make sure I let as... Read more

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  • Aug 28
  • Professional Services
  • Kalamazoo, Michigan
  • 6

Empire Today came and installed my carpet on a Thursday, We assumed it would be done by the end of the day, so we rented a Uhaul, packed up from White Cloud -Mi and came to Lawton,MI, to our new home and when we got there, they only did one room and left at 5 pm. Now we have all of our belongings in a uhaul truck and can't move in. They said they would be back the on Saturday. When they did not... Read more

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  • Jul 30
  • Installers
  • Other Product
  • 28

I don't make much every year and paying a $160 every month is REALLY hurting my pocket, can't hardly eat because I don't have enough money, I would like to continue with my classes but I honestly don't know what to do, taking a break will slow me down a lot and wait until that cycle starts, what should I do? There's other students in my class that get a check every month and... Read more

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  • Jun 25
  • Home Construction and Repair
  • Las Vegas, Nevada
  • Carpet Estimate
  • 5
  • 5
  • 65

Empire Today Appointment Schedule 1st appointment scheduled for June 16th between 11 a.m. and 1 p.m. I received a message in the morning that the appointment was cancelled due to lack of employee time. I re-scheduled for 6/25/2014 between 11 a.m. and 1 p.m. And received an e-mail on Sunday with the wrong date. So I called customer hotline and had it corrected. Today a very unfriendly gentleman... Read more

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  • Jun 21
  • Installers
  • Tobyhanna, Pennsylvania
  • Carpet
  • 1
  • 1
  • 50

SAMPLE SHOWN AND SELECTED HAD A DEEP PILE AND IT WAS SAID THIS WOULD NOT SHOW PRINTS. CARPET INSTALLED IS A LESS DEEP PILE AND SHOWS EVERY PRINT.COLOR IS ALSO SOMEWHAT OFF. IT IS OUR CONTENTION THAT THIS IS REASON THAT CARPET SHOWS PRINTS AND WE BELIEVE IT IS A LESS EXPENSIVE RUG WITH A THINNER PILE. THE INSTALLATION ITSELF WAS PERFECT AND WE COMPLIMENTED THE INSTALLERS. MY WIFE FELT PILE OF... Read more

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  • Jun 20
  • Home Construction and Repair
  • Henderson, Nevada
  • Laminate Flooring
  • 1
  • 1
  • 64

Empire Today claimed to be running a sale on flooring. Based on that claim, we asked a salesperson to visit us. They showed us attractive flooring samples but then said only two ugly types of flooring were on sale. The others, including the styles we liked, were full price. And, that full price was high. I thought that the way they presented the sale and actual cost was dishonest. However, we... Read more

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  • Jun 09
  • Home Construction and Repair
  • Flooring Service
  • 1
  • 1
  • 49

Empire Carpets give the sales rep a factor to calculate how many cartons are necessary to complete a job based on sq footage. They give the sales rep and the customer these so-called sales prices but, put a false and inflated multiplication factor to calculate sq footage thereby inflating the so-called sales pricing! Always- always- always- get three bids from different flooring companies and it... Read more

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  • May 24
  • Ex Employees
  • Tucson, Arizona
  • Sales Person
  • 1
  • 1
  • 131

I used to be a sales-person for these jokers! Expect hard sell all the way and they will try their best to convince you they are the best and most reliable, but they are most definitely not!!!! Very limited stock, colors etc. They pretty much use the same installers that other companies use and sell the same products that others use, but will try to convince you it is superior stuff - it ain't!... Read more

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  • May 21
  • Real Estate
  • Nashville, Tennessee
  • Job Offer
  • 54

Empire today told me i was an independant contractor allowing them to withhold an actual salary , benefits and any responsibility to me saying that in exchange for their leads I would be in business for myself.When I was uable to get e-mails on my phone they asked me to turn in my samples. A per son is an employee or not . To treat me like an emp-loyee when uin fact I am not was unacceptable.... Read more

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  • Mar 04
  • Furniture and Decor
  • Boston, Massachusetts
  • Custom Blinds
  • 40

Thank you for bringing your concerns to our attention. We are disappointed in the miscommunication that occurred regarding your order and any inconvenience that occurred as a result. Your order has been cancelled, per your request, and we understand that we have been in contact to advise that your refund will be issued back to your credit card. Please call us at 888-588-2315 x4195 or email... Read more

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