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  • Customers like
    • Came to my home 3
    • Initial contact 2
    • People were very courteous 2
  • Customers don't like
    • Lack of caring 9
    • Horrible customer service 9
    • Customer service 7

Suck so unprofessional! Canceled in home estimate 3 times made up three diff excuses each time! I gave up! Add comment

To Bill at Empire! I want you to know that I did not agree to sign a settlement agreement, nor will I. Also, after reading it, you stated that Empire is at no fault. You clearly stated that after seeing the inspection photos it was a poor installation and your company was going to redo our entire home. And, on more than one occasion you stated that the job was not done well and that you were sending your top installation team to re-install new... Read more

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Empire Today - Very poor customer service
1 of 4

Ordered carpet for my whole house and on Saturday February 6th 930 am one worker showed up?? Unreal!! And left 830 pm!!! .. Nice worker guy and offered him foods n drinks and Nice carpet ...next day I walked to bathroom n feel sticky on barefoot and looked down its crack of marble and the worker put glue together n not mention to me that he cracked it .. And waited on Monday February 8thto called for $$ amount of refund carpet in one room... Read more

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I scheduled an estimate during the 50-50-50 promotion they offered. I was wanting laminate flooring for 800 sqft of open space. I had already for in home estimates from 2 other flooring companies. The sales quote came in at $11,524. And I asked if that was with the 50% off flooring and 50% off install and he said yes. so I verified he was quoting laminate and he said yes. So at regular price(not 50% off for 800sqft of laminate flooring it would... Read more

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Empire Today - Review in Household Services category from Placerville, California
1 of 2

The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials. My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for. Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure. We have shards of sharp plastic cutting our feet, pinching our... Read more

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Omg horrible horrible customer seevice the girls that answer the phone are very sweet and i understand they just tslk to custumers. Howerever we had a crew come install 2 rooms of carpet. Love love love my carpey BUT our livingroom had a poor job of instsllation bedroom looks amazing. Our living room trim has been destroyed we have visible seems with carpet freying and pulling up and very visible 2 different shades of same carpet. Been... Read more

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Thanks empire for wasting my Saturday 4/16/16 and a vacation day. Installers showed up at 1pm came in and said they were here to do my kitchen. I informed them they were doing my lr,dr , kit and hallway.they didn't have the moulding for the job or enough product so the had to contact a cs rep. CS rep called me and had to reschedule for 4/21/16 now I have to use another vacation day and hope they get it right this time. Paid good money for this... Read more

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We purchased a full house of new carpets and laminate floor with a 20 year warranty. Only 3 months after installation, the entire upstairs carpet looks like it has been through 50 years of walking! It is matted down everywhere and fibers are coming apart. After calling customer service, they stated they would look into it and get back to us by the end of the week. We called twice a week to find out what the verdict is. Finally, after a... Read more

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We scheduled a time with a sales rep in Feb 2016 with Empire Today. The reps (sales name is Tom Luiez . The flooring job was on March 8 2016 the days before moved furniture beds and other belongings so the Job would get done in a efficient way. The next day suppose to show up, 9:00 still no one. My wife called Tom and he was look into the problem. He called back and said the installer's truck broke down. Ha ha ? So the next day two installers... Read more

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We scheduled a time with a sales rep in Feb 2016 with Empire Today. The reps (sales name is Tom Luiez . The flooring job was on March 8 2016 the days before moved furniture beds and other belongings so the Job would get done in a efficient way. The next day suppose to show up, 9:00 still no one. My wife called Tom and he was look into the problem. He called back and said the installer's truck broke down. Ha ha ? So the next day two installers... Read more

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