Empire Today Complaints and Reviews

1.7
  • Came to my home2 votes
  • Initial contact2 votes
  • Lack of caring4 votes
  • Salesman2 votes
  • Customer service2 votes
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  • 1 day ago
  • Installers
  • Lawrenceville, Georgia
  • Carpet
  • 1
  • 1
  • 4
  • REVIEW RATING 3/5

I had carpet put in with in 1 to 2 years it was so dingy looking puggled it was the worst carpet had ever had in my life I call them to fix the puggles they wanted to charge me to stretch each room , I have live her for 20 years , have 3 different colored carpet all fromm home depot great lasted very well , wished I had gone back empire was a waste of money every time I look at this terribble... Read more

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  • Apr 20
  • Installers
  • Belton, Texas
  • Flooring
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

On June 2014, I spend about $6,500 to install vinyl D4106 Alterna- Beige to my entire home except my bedrooms. Little that I knew that these vinyls were installed improper with gaps in the middle of the hallways, living room, kitchen, and bathrooms. Funny, when I shower the vinyl in my bathroom rises w/o any water on the floor. When I mop my floor I notice so many gap that with the years the dirt... Read more

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  • Apr 17
  • Installers
  • Coatesville, Pennsylvania
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

Subpar overpriced products, shifty salesmen, empire does not stand behind its products and it's clear why. They would go out of business replacing everything they sold. I will NEVER buy from this company again and warn everyone I know about their shady way of doing business. Read more

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  • Mar 25
  • Installers
  • Orlando, Florida
  • Vinyl Flooring Installation
  • 1
  • 1
  • 147
  • REVIEW RATING 5/5

We purchased and had vinyl flooring installed on 02/05/2015. We were told we had to pay ahead of time for the luan which is what they put over the existing floor IF it needs it. We were told the installers would make that call. When they came out to install the vinyl we were told by the installation team the original flooring was fine and they would not need to use the luan. They told us that we... Read more

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  • Mar 10
  • Installers
  • Shoreline, Washington
  • Hardwood Floor
  • 2
  • 2
  • 94
  • REVIEW RATING 4/5

Lack of communication is so frustrating for a consumer. You wait and wait and wait, wasting your time and your day off. So the salesman ordered the wrong product - then fix it! The installers show up on time and find out they have the wrong product and then disappear. Hours later...no word from anybody. After assuming they were coming right back with the right product, we finally called... Read more

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  • Feb 22
  • Installers
  • Lady Lake, Florida
  • Flooring Installation
  • 4
  • 4
  • 139
  • REVIEW RATING 4/5

Empire gave me a window of 8AM - 6 PM however, I was told if no one called me by 10:30A I should call Empire to get a more specific time frame as to when the installer(s) would arrive at my home. No one called by 10:30, so I called Empire; only to be given excuse after excuse as to why they couldn't reach the installer or anyone else to assist me. By 3:30P I was so disgusted after making 5-6... Read more

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Resolved

  • Feb 21
  • Installers
  • Leander, Texas
  • Flooring
  • 1
  • 1
  • 100
  • REVIEW RATING 5/5

Had a new tile floor installed in my kitchen. Chose empire because the price was right. All went well until I noticed a few tiles not flat a level. Had to show the installer and he did cut out the old installed the new. But after he finished and left. I found many more. Recently I had to move my fridge and he hadn't let the mortar setup and just pushed it onto unset tile. Plus grout was cracked. Read more

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  • Feb 01
  • Installers
  • Morrisville, Pennsylvania
  • Engineered Hardwood Flooring
  • 1
  • 1
  • 154
  • REVIEW RATING 4/5

2/1/15 - Empire was difficult to work with... Yes, the 1st problem was caused by a leak in our hot water pipe under the back door. The plumber found a small leak that might have caused some damage near the door. It would NOT have caused the massive discoloration spots 12 feet away. Empire did say they would, as a courtesy, remove the old floor and install a new one at a great discount. Well, our... Read more

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  • Jan 20
  • Installers
  • Ashburn, Virginia
  • 1
  • 1
  • 110
  • REVIEW RATING 4/5

Empire drastically increases price to discount nothing at all. The guy down the strew was much better and less $!!! Read more

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  • Jan 09
  • Installers
  • Hampton, Georgia
  • Flooring Installation
  • 1
  • 1
  • 247
  • REVIEW RATING 4/5

My wife and I called in response to the Ad and was not given notice that only a select product was included. The was never any distinction made between what product was in the special and what was not. The company did not try to rectify the situation of the false sales pitch. We have no problem with the work itself but the company, including the representative that came to our home are as... Read more

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