Empire Today Complaints and Reviews

Had an experience with Empire Today?   Submit review ›
Empire Today
Main address:
800-588-2300, , http://www.empiretoday.com/customer-service/report-an-issue-online
  • 504 complaints
  • $430K claimed losses
  • $851 average
Had an experience with Empire Today?
Submit review › Submit review ›

     

  • Oct 18
  • Installers
  • Incompetent Installers
  • 1
  • 1
  • 21

Empire came out to install LVT ( luxury vinyl tile) in my kitchen and bathroom, the installers arrived, stopped at the front door and pulled some Armstrong premium tile , which wasnt what I picked out, I immediately called the number I had and explained to them that it was the color but not the product, I was then transferred to another gentlemen who offered to reduce the pricing by another... Read more

Was this review helpful? 0 0

     

  • Oct 15
  • Installers
  • Orlando, Florida
  • Sales Presentation
  • 2
  • 2
  • 19

I ordered an estimate from empire today. A sales rep came. He worked in Orlando and his name was Paul j. Older male shorter. From the beginning he was just strange rude and weird. He gave no sales presentation. He kept telling me I seemed nervous which was *** and made no sense. He kept asking me are you nervous?! U seem nervous. I continued saying no and what? He gave no sales presentation at... Read more

Was this review helpful? 1 0

     

  • Sep 29
  • Installers
  • Carpet Installation
  • 1
  • 1
  • 46

The sales process was down pat, this is a sales company only. the follow up and the customer service sucks!!! The installer didn't even have a broom or a vac to clean the floor before the pad when down. new carpet and pad on a dirty floor. I guess this is cost cutting. carpet was poorly installed. Have been calling for two week to try to get a invoice mailed or emailed to me. Good luck, just a... Read more

Was this review helpful? 0 0

     

  • Sep 13
  • Installers
  • Carpet Installation
  • 1
  • 1
  • 141

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday. Saturday morning we received a phone call that our installer is running late and they did not have our carpet with them. The install manager came to our home to drop off the carpet and padding so when the installers arrived it would be ready for them. This is when the... Read more

Was this review helpful? 1 1

     

  • Sep 12
  • Installers
  • Glendale Heights, Illinois
  • Carpet Installation
  • 1
  • 1
  • 18

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Mercedes of the carpets. I agreed to pay $3000.00 cash including the installation. People who did the installation did an awesome job but the problem started after two days when massive amounts of lint started to come out of the carpet. The lint is in everything, in food, sticks... Read more

Was this review helpful? 0 0

     

  • Aug 30
  • Household Services
  • Richmond, Virginia
  • Cancelled Appointment
  • 17

Scheduled appointment 1 week in advance. They gave me a 9am - 11am. They called at 10:00 and cancelled the appointment. I hate sitting around and waiting for someone to show up. Called them back, and asked them if there was another sales rep who wanted to make some money today. She said no, all of the sales reps were schedule on other appointments. I said OK, I'll take my business to Lowe's.... Read more

Was this review helpful? 0 0

     

  • Aug 28
  • Installers
  • High Rates
  • 1
  • 1
  • 62

I was told over and over again by the saleswoman my rate would be 9.99% if I took the 48mths option. When I saw my first statement, the first thing I noticed was the rate was 2 times higher that what I was told, it was 27.99% and when I called back I went in so many circles I got dizzy. This is unbelievable, never ever will I do business with such a deceptive company. I will make sure I let as... Read more

Was this review helpful? 0 0

     

  • Aug 28
  • Professional Services
  • Kalamazoo, Michigan
  • 1
  • 1
  • 57

Empire Today came and installed my carpet on a Thursday, We assumed it would be done by the end of the day, so we rented a Uhaul, packed up from White Cloud -Mi and came to Lawton,MI, to our new home and when we got there, they only did one room and left at 5 pm. Now we have all of our belongings in a uhaul truck and can't move in. They said they would be back the on Saturday. When they did not... Read more

Was this review helpful? 0 0

     

  • Jul 30
  • Installers
  • Other Product
  • 67

I don't make much every year and paying a $160 every month is REALLY hurting my pocket, can't hardly eat because I don't have enough money, I would like to continue with my classes but I honestly don't know what to do, taking a break will slow me down a lot and wait until that cycle starts, what should I do? There's other students in my class that get a check every month and... Read more

Was this review helpful? 0 1

     

  • Jun 25
  • Home Construction and Repair
  • Las Vegas, Nevada
  • Carpet Estimate
  • 5
  • 5
  • 119

Empire Today Appointment Schedule 1st appointment scheduled for June 16th between 11 a.m. and 1 p.m. I received a message in the morning that the appointment was cancelled due to lack of employee time. I re-scheduled for 6/25/2014 between 11 a.m. and 1 p.m. And received an e-mail on Sunday with the wrong date. So I called customer hotline and had it corrected. Today a very unfriendly gentleman... Read more

Was this review helpful? 0 0
 
×
You are reading about Empire Today.
Filing a new complaint about
×