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  • Customers like
    • Came to my home 2
    • Initial contact 2
    • People were very courteous 2
  • Customers don't like
    • Lack of caring 8
    • Customer service 5
    • Horrible customer service 5

Help me, just started Tue laminate floor today with empire. I started checking the internet because something seems off. First thing is the materials I was shown on the samples is not what came today but I wasn't given a sample to keep. Second was the amount if smoke breaks these guys took after they started the job at 1:30pm. Third there burning the laminate with a saw blade thats dull turning... Read more

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Empire Today = rude installation manger+ bad quality carpet+ unprofessional customer service . It is a rip off . I wouldn't recommend this company to my enemy . Worst experience ever Read more

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I had wood flooring installed by Empire and they missed a small 2' x 3' closet. I called them to have them come out and do the closet and they wanted to charge me for a whole new install. I received an unsolicited call from Empire a few days ago and they offered $250 off ANY install. I figured this was the perfect opportunity to get the closet done. I made sure to explain the situation and scope... Read more

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This is the worst company ever! Do not use! They should be put out of business! They did nothing they said they would! Didn't have enough carpet and not even the right carpet. Put stop on the cheek so I would sill have my $5000.00 the SOB'S turn it over to collection. Read more

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Never brought the wall base. Now told they don't have the size, 4 inches, in a wall base. Never brought transition. Have dip in floor. Told about it midninstallation there is a dip in floor. Asked installer if it will be an issue, he said no. Our floor moves when one walks on it. Read more

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Review about Empire Today Carpet Installation from Ephrata, Pennsylvania
1 of 2

Had carpet installed 6/2014. First showed up with wrong carpet. Then damaged a door (did get a discount for the door). Carpet wrinkled so they came back out to fix it. Now 1.5 years later it's wrinkled again. Said its out of warranty. Talked to manager and they waived the fee. The contract worker who came to do it was great. There was SO much excess carpet. The pad in the walk in closet was never... Read more

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Had a rep come to our home, the 50% off sales products were horrible , and the rep recommended the next level of carpet , we had it installed in 2 bedrooms, and the hallway, and floor of the closets, we were told the excess carpet belonged to us, but the workers took every tiny piece of that carpet , while we we dealing with a bear in ... Read more

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Epic Empire Carpet Install Fail Salesman came out ontime, the only thing that happened ontime. After putting down a cash deposit, install appointment was made for Jan14 PM (after 12). A message was left on voice mail, saying the install crew was on way and would be there around 9.30am. I called and said that wouldn't work. As I explained to the salesman at time of sale, I can not be here before... Read more

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Left out in the cold by Empire Today
1 of 4

Update Jan 12, 2016: Sean the salesman has yet to this day ever call me back (POS). On Jan 11th, I spoke with JT (customer service) and told her not to send out the same crew since they did a bad job and left my front yard dirty with saw dust and pieces of wood flooring. She spoke with the installation manager and they said they would send a different crew out on Jan 12th. On the morning of Jan... Read more

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We had water damage in our home 2 years ago and had a new carpet places by empire. Where our carpet meets the floor in the hallway has come apart two times which empire has come and fixed. The problem is they are cutting it shorter and shorter each time. It has happened again and I want the whole carpet replaced. With what insurance paid, the whole carpet is *** and looks old. There is not a... Read more

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