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Empire Today

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433 reviews

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A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty. Please try to contact Empire Today Customer Service directly prior to posting any complaints on this site.

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Empire Today Complaints & Reviews

Empire Today Reviews

Acperdue
Empire Today - Customer Disservice
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Thank you for making us aware of your concerns, Alex. We understand that we’ve been in contact with you regarding the issues you’ve been experiencing and that we’ve scheduled...

#316697
May 05, 2012
53

Robertae3
Empire Today - Empire Carpet - Lies, Poor Service, Awful
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Roberta, we understand that we’ve been in contact with you and that your appointment to select a new product occurred on Tuesday. We realize that your time is valuable, and w...

#316660
May 05, 2012
47

Follababy
Empire Today - Empire Lies
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Keith, we’d like to speak to you regarding the issues you’ve experienced with your product staining. We’ve called and left you messages; however, we have not yet heard bac...

#315802
May 01, 2012
87

Sahnid
Incompetent and Ignorant Empire Today
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Deepak, we’ve been attempting to reach out to you regarding the issues you’ve described. We’d like to speak to you and work towards a resolution, but we have not yet hear...

#314806
Apr 26, 2012
109

ASRoff
Empire Today - Will NEVER do busness with again!!!
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Craig, we regret any confusion that occurred regarding the details of your order. We’ve reached out to you to let you know that your refund has been processed. If you have any ot...

#314782
Apr 26, 2012
97

AlRob
Empire Today - Empire - Not worthy of BBB Rating
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Alton, we understand that we’ve been in contact with you and that your installation has been completed. While it’s unfortunate that your experience did not initially meet y...

#313757
Apr 21, 2012
155

Yvon0457
Empire Today the saga continues
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Yvonne, we’ve attempted to contact you so that we can discuss your concerns and the results of your inspection, but we have not yet heard back from you. Please call us at 888...

#313114
Apr 18, 2012
168

Wowman
Empire Today - Empire Carpet Is A SCAM!
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Frank, we’re disappointed to hear about any confusion or miscommunication that occurred during your sales appointment. We’d like to speak to you about your concerns and work...

#311716
Apr 12, 2012
291

BOK
Empire Today (Carpet Flooring)
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Bill, we regret the issues that you’ve experienced with your installation, as we always want to make the home improvement process easy and convenient. We understand that your rep...

#310806
Apr 09, 2012
238

Burbankhip
Empire Today - Empire Carpet
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Kurt, we regret the confusion that occurred when you attempted to schedule an in-home estimate. We understand that we’ve been in contact with you regarding this issue and tha...

#309945
Apr 04, 2012
203

Yvon0457
Empire Today Flooring A Rip Off!
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Yvonne, thank you for bringing your concerns with your product to our attention, we always want to work with our customers so that they are satisfied with their entire experience. ...

#308062
Mar 27, 2012
557

PGietl
Empire Today carpet installation
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Patricia, while we know that that the delay in the installation of your stairs was inconvenient, we understand that it has now been completed to your satisfaction. Ensuring custome...

#307669
Mar 26, 2012
264

Jcarli
Empire Today - They make me lose maney and time
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Carlos, thank you for bringing your concerns to our attention, we’re disappointed that you feel you are not having a positive experience working as an installer. We strive to cre...

#306729
Mar 22, 2012
326

Johndcro...
Empire Today - Installation Manager Scheduling
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

John, thank you for making us aware of your concerns, we regret the lack of follow up you received while attempting to schedule an inspection. We understand that we have spoken wit...

#306571
Mar 21, 2012
227

Grb138
Empire Today - Cancelled installation last minute
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Geoff, thank you for making us aware of your concerns, we regret that you were inconvenienced by the delay with your installation. Customer satisfaction is our top priority, and we...

#306518
Mar 21, 2012
246

KAS63lpn
Empire Today Laminate a rip off !
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Kris, we always want our customers to be completely satisfied, so it’s disappointing that you are not happy with your product. However, we understand that we’ve been in contact...

#306004
Mar 19, 2012
359

Brichard...
Empire Today - Never showed up
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Barb, thank you for making us aware of your concerns, we regret the miscommunication that occurred regarding your installation. We understand that we have spoken to you about this ...

#305785
Mar 18, 2012
244

Anonymous
Empire Today - Empire Carpets Unprofessional!!!
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Joseph, we were disappointed to learn of the inconvenience of your missed sales appointment. We want all of our customers to enjoy our outstanding customer service and your experie...

#305606
Mar 17, 2012
266

Digitalp...
Empire Today - Lazy and Incompetent
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Anthony, we’ve attempted to reach out to you to discuss your missed sales appointment, but we have not yet been able to contact you. We regret that you were inconvenienced and di...

#305550
Mar 17, 2012
198

Penloucole
Empire Today - Poor Customer Service!
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Penny, we understand your frustration at your delayed installation, and we’re disappointed that this was your experience. We always make customer concerns a top priority and unde...

#305236
Mar 16, 2012
199

Mrray
Empire Today - Rip off salesman for Wood Laminate Flooring
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Ray, thank you for bringing your concerns to our attention, we’re disappointed that you were not happy with your sales appointment, as we always want our customers to be complete...

#304210
Mar 12, 2012
397

DeathzAn...
Empire Today installers stole my wedding ring
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Georgina, thank you for making us aware of your concerns, we understand that we were in contact with you about this issue previously. We have attempted to contact you to discuss yo...

#303892
Mar 11, 2012
347

Reallyan...
Empire Today - Cheap Carpet that Shows Every Footprint
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Patricia, it’s regrettable that you aren’t happy with your product. It’s our goal to provide outstanding customer service and work with our customers as much as possible to e...

#301919
Mar 03, 2012
446

ELd1022
Empire Today - EMPIRE CARPET = unprofessional & disorganized
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Erica, it’s disappointing that you were inconvenienced by your missed appointments. Whenever a problem arises, we always want to work with our customers to make things right. We ...

#301435
Mar 01, 2012
458

PJR
Empire Today
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Patrick, we regret that you were not satisfied with your sales appointment and our pricing. As we are a full service company, our pricing is all inclusive and covers product cost, ...

#301057
Feb 29, 2012
417

Cnorris
Empire Today - Empire Carpet has poor service
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Cheryl, we were disappointed to hear about your experience, as it is not in line with our high standards of customer service. We understand that we’ve spoken to you about the sta...

#301033
Feb 29, 2012
287

Eaganka
Empire Today - DO NOT BUY FROM THIS COMPANY
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Kimberly, it’s disappointing that you weren’t satisfied with your choice of product. We understand that we have spoken to you about your concerns and that we’ve agreed to a r...

#300614
Feb 27, 2012
580

Mcdonoug...
Empire Today - Don't Trust
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Janet, we regret that there was a delay in following up with you regarding your concerns. We understand that we’ve spoken to you and agreed upon a resolution. If you have any que...

#299551
Feb 23, 2012
439

Spiders15
Empire Today - Empire Carpet has poor service with appointments
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Chris, we regret that your sales appointment did not take place as scheduled. We know that your time is valuable and understand your frustration. We appreciate the opportunity to m...

#299319
Feb 22, 2012
332

Pap
Empire Today - They lied , wont honor warranty with out a black mail letter
5.0 800-588-2300 http://www.empiretoday.com/Customer-Service

Paul, we regret the issues that you’ve experienced with your product post-installation. We have offered to work with you towards a resolution but have been unable to gain your ag...

#298602
Feb 20, 2012
507
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Reviews 1-30 of 433

Related Information

Installers
In order to have your appliances work properly, your furniture to function long and look good, home installation services are provided. Installation services are as well required when furnishing and decorating offices. Installation services are provided for appliances, kitchen, bath and plumbing, flooring, windows and doors, window treatments, lighting, home environment, and outdoors. Installation services include beautification and added features (installing wood paneling), comfort (Upgrading heating, ventilation and air conditioning systems), maintenance and repair (roof tear-off and replacement; concrete and masonry), saving energy (energy-efficient insulation, windows, and lighting; wood-burning stoves, solar panels, wind turbines), safety and preparedness (home fire and burglar alarm systems, security doors). When placing an order with such companies, one should expect that at first a sales associate can tell more about installation services.

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