Empire Today Complaints and Reviews

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  • Customers like
    • Initial contact2
    • Came to my home2
    • People were very courteous1
  • Customers don't like
    • Lack of caring5
    • Customer service3
    • Salesman2

  • 52 minutes ago
  • Installers
  • Pretoria, Gauteng

Avoid Empire-Today at all costs! I come from a unique perspective in that I worked as an Independent Sales Contractor for Empire for a year and a half. Unfortunately, I cannot speak to Empires business model or practices due to a confidentiality agreement, but I can speak as a customer who used Empire 4 times, once prior to my employment. So trust me when I say avoid at all costs unless you want... Read more

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  • Jul 20
  • Installers
  • Laguna Niguel, California
  • Empire Today Carpeting
  • 45
  • REVIEW RATING 5/5

July of 2014, We called Empire Today. The pushy sales lady came to my house the same day. She did not leave until we signed the contract with her. The next day, i called the company and wanted to cancel because their price was very expensive, and they would not cancel. They gave me a couple of hundred dollars off the carpet and tile installation. We did not have a major problem with the tile... Read more

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  • Jul 08
  • Installers
  • Silverton, Oregon
  • Empire Today Carpeting
  • 2
  • 2
  • 34
  • REVIEW RATING 4/5

Bought carpet, installers showed up with wrong color carpet. Empire didn't seem to care that our entire house and business was torn apart in order to install carpet. Told us we'd have to wait 5 days for right color. After complaining for an hour they said we could have the wrong carpet at a 20% discount (wow thanks) so we agreed just in order to be able to open for business the following... Read more

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  • Jun 30
  • Installers
  • Dallas, Texas
  • Laminate Flooring Installation
  • 1
  • 1
  • 59
  • REVIEW RATING 4/5

I had my laminate installed in my condo back in January of 2008, with blinds on all windows, which ended up costing me almost $10,000! My condo is not even 1,050 feet. First of all the salesperson was nice and informative but when I called the next day to say I needed a day or two to think about it, the pressure was on for them to try and convince me to come out the next day (so I wouldn't... Read more

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  • Jun 27
  • Installers
  • Minneapolis, Minnesota
  • Flooring
  • 6
  • 6
  • 66
  • REVIEW RATING 5/5

In Spring, 2013 Empire installed a defective and inferior hardwood floor that was later found to be OVERPRICED. Within the first year cracks appeared on the boards and continued to worsen. An inspection was completed and determined that "the particular lot of floor boards was defective". I was told other customers with the same flooring had experienced "worse results" than mine. Empire replaced... Read more

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  • Jun 18
  • Installers
  • Grand Rapids, Michigan
  • Hardwood Installation
  • 2
  • 2
  • 72
  • REVIEW RATING 4/5

Empire installed the hardwoods in the house I just bought. When we took off the baseboards to do custom painting, the wood does not go all the way to the wall. The installers covered up their failures with an inch wide quarter round. So we have big gaps all around the baseboard, which means more baseboard installations. Awful work. Any problem they put a transition bar, so I had speed bumps... Read more

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  • Jun 03
  • Installers
  • Grand Rapids, Michigan
  • Flooring
  • 1
  • 1
  • 178
  • REVIEW RATING 5/5

Empire did my house and it's turn into a night mare and thousands of dollars lost . 616 915 2975 Read more

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  • May 27
  • Installers
  • Richboro, Pennsylvania
  • Flooring
  • 1
  • 1
  • 124
  • REVIEW RATING 4/5

Salesman spoke English. when the workers came out, they didn't speak or understand English. Started work in December 2014 and never came back when I pointed out things that were not done correctly. They just nod their heads and say ok. As of this date, May 27, 2015 I still haven't even heard from the company just to ask if I liked their product or service. What a waste of money. I wouldn't... Read more

Was this review helpful? 1 0

  • May 12
  • Installers
  • Chicago, Illinois
  • Flooring
  • 1
  • 1
  • 197
  • REVIEW RATING 5/5

They have deceptive, dishonest business practices. The installation of vinyl floor went fine but we signed an agreement for a certain price and paid in full a month before the installation. The salesperson who came to our house did the pricing and knew that we were redoing the floor because it was uneven and that some work would have to be done to the subfloor but he said that would be no... Read more

Was this review helpful? 3 1

  • May 04
  • Installers
  • Flooring Installation
  • 2
  • 2
  • 134
  • REVIEW RATING 5/5

They Pulled Up with A piece of Junk Ford Van Spoke with Helen in cooperate meaning owner of Empire Flooring 1. Had a sales person over and I had an estimate for tile in a small kitchen for $814.00 automatically she said can’t meet or beat the price and went with down to a vinyl one piece tile. I saw one that was nice I made the deal because of the lifetime warranty well sorry I did more. ... Read more

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