Empire Today Complaints and Reviews

1.9
  • Initial contact2 votes
  • Came to my home2 votes
  • Lack of caring3 votes
  • Customer Service2 votes
  • Salesman2 votes
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  • Feb 22
  • Installers
  • Lady Lake, Florida
  • Flooring Installation
  • 4
  • 4
  • 46
  • REVIEW RATING 4/5

Empire gave me a window of 8AM - 6 PM however, I was told if no one called me by 10:30A I should call Empire to get a more specific time frame as to when the installer(s) would arrive at my home. No one called by 10:30, so I called Empire; only to be given excuse after excuse as to why they couldn't reach the installer or anyone else to assist me. By 3:30P I was so disgusted after making 5-6... Read more

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  • Feb 21
  • Installers
  • Leander, Texas
  • Flooring
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

Had a new tile floor installed in my kitchen. Chose empire because the price was right. All went well until I noticed a few tiles not flat a level. Had to show the installer and he did cut out the old installed the new. But after he finished and left. I found many more. Recently I had to move my fridge and he hadn't let the mortar setup and just pushed it onto unset tile. Plus grout was cracked. Read more

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  • Feb 01
  • Installers
  • Morrisville, Pennsylvania
  • Engineered Hardwood Flooring
  • 1
  • 1
  • 97
  • REVIEW RATING 4/5

2/1/15 - Empire was difficult to work with... Yes, the 1st problem was caused by a leak in our hot water pipe under the back door. The plumber found a small leak that might have caused some damage near the door. It would NOT have caused the massive discoloration spots 12 feet away. Empire did say they would, as a courtesy, remove the old floor and install a new one at a great discount. Well, our... Read more

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  • Jan 20
  • Installers
  • Ashburn, Virginia
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

Empire drastically increases price to discount nothing at all. The guy down the strew was much better and less $!!! Read more

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  • Jan 09
  • Installers
  • Hampton, Georgia
  • Flooring Installation
  • 1
  • 1
  • 202
  • REVIEW RATING 4/5

My wife and I called in response to the Ad and was not given notice that only a select product was included. The was never any distinction made between what product was in the special and what was not. The company did not try to rectify the situation of the false sales pitch. We have no problem with the work itself but the company, including the representative that came to our home are as... Read more

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  • Dec 28, 2014
  • Installers
  • Plano, Texas
  • Sales
  • 1
  • 1
  • 126
  • REVIEW RATING 4/5

$99 dollar sale is a rip off. 1 room of wood came to over $3000 for so called "labor and other materials". Stay away from this dishonest company. Read more

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  • Dec 27, 2014
  • Installers
  • Las Vegas, Nevada
  • Flooring Installation
  • 4
  • 4
  • 230
  • REVIEW RATING 5/5

I am completely fed up with this company and the flapping of lips. We paid over $7,000 for complete home flooring and install a month ago and are still dealing with issues. Our salesman was great! He spent time with us, being thorough and courteous. We requested two different Saturday's for installs so that we had time to move things. On November 29th we had the carpet replaced upstairs. ... Read more

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  • Dec 19, 2014
  • Installers
  • West New York, New Jersey
  • Manager
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

No show. Horrible customer service manager Read more

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  • Nov 25, 2014
  • Installers
  • Grand Rapids, Michigan
  • Carpet
  • 1
  • 1
  • 194
  • REVIEW RATING 4/5

Salesman presentation and initial install (on Tuesday) went very well. However, we were doing a runner down the stairs that needed to be bound. So, they had to come back to do that and finish a bedroom. Installer said Saturday should work to finish. Never heard back regarding appointment. I called Thursday to check on the install, was not called back until Friday and told Sat would not work. ... Read more

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  • Nov 12, 2014
  • Installers
  • Waukesha, Wisconsin
  • Carpet
  • 1
  • 1
  • 277
  • REVIEW RATING 5/5

In May empire today had a 50/50/50 sale so I call & set up appt. Salesman showed up next day, showed me samples, most of which are ugly. I found only 1 thank looked good & the sales rep told us that it was stain proof & waterproof. I looked at the backing of sample & sure enough it was sealed. He said it would be great for my grandchild in that "With the thicker padding they were... Read more

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