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I currently work for Empire Today & I want to say that I PERSONNALY paid $5.00 to post this add saying that EMPIRE TODAY is the definition of Monopoly! I talk to customers every day that have been waiting for a call back from "Corporate" for two years now! I see customer service agents who place customers on hold; curse about them and talk about them then go back to the line like nothing happend. I see HR agents having relationships with agents on the floors. I talk to MARKET MANAGERS who say oh they the carpet for $800.00 ok take $50.00 off and sell it to them for $1300.00! I see comments from "happy customers" stating: empire did a great install! Then when I call the customer they say the product was never installed! Ok lets throw some more out there: I talked to a sales rep who cursed me out because somebody lowered the price (not even me) and he's not getting paid for that job anymore! I have seen other agents get fired because somebody said they cursed at a customer meanwhile that agent really did help the customer and she still got fired! Lets continue: The majority of agents that awnser your call at the 1800 have never taking a official drug test and never will! When there's a football game or baseball game agents make customers wait while they watch the game! From what I have noticed in the "SIEBEL SYSTEM" used by empire agents installs for cust past 2 years ago dont show the price product or satisfaction of the customer compared to somoeone who ordered yest? Coincidence? Lets see: There's people who show up to work when they want and still have jobs, but the people who bust there butts get fired everyday! When you call to cxnl there is no cxnl button they do have to do steps, and they will drop the price to try to keep your business! Dont accept any of those offers! Like most of the customers say to me, why did yall have to call back to offer a lower price why didnt you offer that before * SIMPLE: Empire Today will try to ripp you off and get your extra $1,000 if your stupid enought to let them!I sincerely hope that everybody who reads this doesnt do business with Empire Today! I can only imagine the other agents who dare not to speak up on what they see?
Stay Clear ;)
 Comments (16) |  |
| 1. Written by Bill, on 10-02-2010 08:42 These complaints concerned : 37- regarding Issue Not Defined 37- regarding Advertising Issues 4 - Advertised price not honored 2 - Advertised terms not honored 3 - Advertisement did not disclose all conditions required to take advantage of an offer 1 - Advertisement misrepresented a product 2 - Advertisement misrepresented a service 2 - False or unsubstantiated claims in advertisement 23 - None of the Above - Advertising Complaint Issue 62 regarding Billing or Collection Issues 22 - Failure to correct billing errors 1 - Failure to provide itemized billing as requested 5 - Failure to substantiate charges 4 - Improper collection practices 26 - None of the Above - Credit, Billing or Collection Complaint Issue 2 - Unauthorized bank debits 2 - Unauthorized credit card charges 58 regarding Contract Issues 9 - Failure to honor a contract or agreement 1 - Invalid or false contract 46 - None of the Above - Contract Complaint Issue 2 - Unauthorized changes to the contract or agreement 122 regarding Customer Service Issues 31 - Failure to provide promised assistance or support for products or services 22 - Failure to respond to phone calls or written requests for assistance or support 9 - Inappropriate behavior by customer service personnel 60 - None of the Above - Customer Service Complaint Issue 28 regarding Delivery Issues 1 - Late delivery of products 1 - Late delivery of services 7 - Non-delivery of products 1 - Non-delivery of services 18 - None of the Above - Delivery Complaint Issue 75 regarding Guarantee or Warranty Issues 5 - Disputed warranty coverage and/or terms 1 - Failure to honor money-back guarantees 17 - Failure to honor service under the terms of warranties 5 - Failure to provide promised written warranty or guarantee 47 - None of the Above - Guarantee or Warranty Complaint Issue 241 regarding Product Issues 97 - Defective, damaged, or incorrect product received 144 - None of the Above - Product Quality Complaint Issue 83 regarding Refund or Exchange Issues 15 - Failure to honor promised refunds, exchanges, or credit 10 - Failure to honor refund, exchange or credit policies 58 - None of the Above - Refund or Exchange Complaint Issue 95 regarding Repair Issues 5 - Delayed completion of repair 4 - Failure to honor a repair estimate or agreement 1 - Failure to honor request for parts after repair 10 - Improper or inferior repair 71 - None of the Above - Repair Complaint Issue 4 - Repairs resulted in additional damage 95 regarding Sales Practice Issues 63 - None of the Above - Sales Complaint Issue 3 - Sales presentation did not disclose complete pricing information 1 - Sales presentation did not disclose key conditions of the offer 9 - Sales presentation misrepresented the product 1 - Sales presentation misrepresented the service 4 - Sales presentation not consistent with advertisement 2 - Sales presentation not consistent with the written agreement 9 - Sales presentation used dishonest sales practices 3 - Sales presentation used high pressure methods 242 regarding Service Issues One said do not believe the one posting the comments that he may be a disgruntle employee go to the Better Business or ( BBB.org ) website . Well I did the info above is from there site and these are the complaints that have been filed against them ( empire today ). I was going to call empire today but I think I will go with Lowes or I will put my own floors in.I do not think empire today is worth the risk I feel that they will not be very truthful with me and the product they will try and sell me.The bbb.org is not the only site I went to, to read these kind of bad complaints there are several out there about empire today including this one. |
| 2. Written by truthaboutempire, on 19-01-2010 17:12 Im happy people are actually reading these sites, my intentions are to only help other people out who deal with Empire Today. I understand that you also worked for both companies but I worked there for a while and I seen and heard alot of things I prob shouldnt have.. But im here telling everybody about those things cant hate on me, I just think there overpriced, and over hyped again my company would be NFD. Gl & Peace |
| 3. Written by andysdaughter@aol,com, on 14-01-2010 19:42 I have worked for both companies and I know the sales people have all gone to National floors direct so if they were trained by empire as the writer wrote do you think he would change all these company like with jewelry start high and act like end low it is not always true, I do have faith in Empire they were sincere while I worked there and honest with me and helped make customer service work for the customer |
| 4. Written by truthaboutempire, on 13-01-2010 22:10 RCOUCH701- Hello  my advice is to stay cleer of them, even tho you had a great experience with the product and install theres always something with Empire Today. They will call and offer you "savings" in the future dont fall for it. And just to add a side comment I know for a fact the federal gov past the law where no company can offer "No Interest No Payments For 1 Year" Check Empire Today's site out  Peace and GL ALL |
| 5. Written by former empire sales rep, on 07-01-2010 23:31 everything thetruthabout empire today is saying is true i worked for them for 3 years and we were trained to start high and drop the price as the objections come in its a game hustle whatever you wanna call it the secret is just keep objecting to price watch the salesman pretend to punch numbers in his calculator and staret squirming lol once they make a call to the manager what we call a to turn over then let them hit you with what we called the weal close and when you hear this you will know you have your best price " you have three days to cancel" then you got them at the bottom its a joke call them and play them like they play thousands of people a day across the country |
6. Written by rcouch701, on 31-12-2009 10:53  I had laminent floors installed back in May 2009 and the experience was a good one. Nice salesman, and the installers were polite and did a good job. I even had a problem about a week later that was taken care of promtly. Now I have a problem with buckeling that an "independent" 3rd party inspector looked at and said was my fault. Now I can't get anyone from Empire to come out and look at. I clean the floor reqularly and have never had a water leak or anything else that would cause this problem. Anyone have a suggestion? |
| 7. Written by truthaboutempire, on 14-12-2009 15:53 Hello again all, in response to the last comment no I wont talk about your dislexia.. But I will say that my motives are to help other people no be robbed and taken by this company. Again I worked for them for a long time and in the end theres nothing positive I can say about empire. If you actually worked for empire today you would understand that half the people there im sorry "maj" are only there for a paycheck they dont care about you or your carpet your trying to buy. The thing is I cared for the customers at empire today, I treated them all how I would like to be treated on the phone you know?? So again who ever feels the need to say im mad, no honestly I dont care about empire today I just wish they would be honest, and straight forward with people and maybe they would stop getting bad reviews. Ty all for your time again & Happy Holdays.. |
| 8. Written by Happy with Empire, on 09-12-2009 11:39 Yes I have dislexia as well, so make fun of mispelling all you want.... |
9. Written by Happy with Empire, on 09-12-2009 11:36  I always read comments and reviews prior to going with a company, btu there is a downfall in doign this. This guy posts this artical bad mouthing Empire, but we the consumers, reading this article have no idea what is behind his motives. For all we know this guy could be jsut a disgruntled employee trying to badmouth Empire. Did you get fired or somethign recently??? Don't believe anything you read on the internet! You can't be sure anythign is true or not. Go to the BBB website to get real info. With ANY company in ANY industry you will always have disgruntled employees AND disgruntled customers. There is always someone out there who will complain about anything. I don't have any affiliation with Empire and jsut had carpet installed in my hosue 2 days after my free estimate at home. I had NO issues and everyone was SUPER nice. BUT then again, hhow do you know I am even tellign the TRUTH! Be smart people. You can't BELIEVE everything you read on the internet! OYE! |
| 10. Written by shalpro, on 09-12-2009 09:25 I wish I would have done more research before buying from them. It has been a horrible experience that cost WAY too much. I learn from my mistakes and will NEVER use or reommend Empire. |
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