Pissed Consumer - Empire Today has BAD CUSTOMER SERVICE!

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Empire Today has BAD CUSTOMER SERVICE!

May 21, 2008

Empire Today complaint by Estellagranado

BAD CUSTOMER SERVICE! I called and spoke to their representative named William. I scheduled the appt and then proceeded to ask questions about the company. He became very rude and sarcastic. Stated he did not understand why I was asking questions about them. Then I asked if the representative that would come out to my home would have samples of carpet and give me final quote and he responded very sarcastic "That's why you have an appt". I asked him why he was so annoyed with my questions and he said he did not understand why I was asking questions and I should ask the representative at the appt. I told him that I just needed a little more info and I would like to have an idea of what to expect so I told him to cancel my appt. I am GLAD I did not do business with this company after reading all the complaints on so many websites!!!!!!!!!!

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Comments (2)

1. Written by Annie, on 03-06-2008 18:47

:zzz

WOW,,,it looks like all the negative comments here are automatically responded to by COMPANY RESPONSE. So far I have seen the same pat answer. Looks like they like giving people the ol' run-a-round! :zzz

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2. Written by Company Response, on 23-05-2008 14:37

Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for further assistance.

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