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Empire Today won't return money
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Jul 23, 2008 Empire Today complaint by Debrabishop |
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I am very upset, I would recommend to never use them. My father is dieing and need to sell our home to move my parents in with us;they won't refund the deposit. I had put down 847.00 towards a 2500.00 order! They have no feelings are cold and calculating people.I will never, ever use them again.>>>>>!!!!!!!!! Empire Today has no feelings in regards to their clients. They will not return my deposit. I have gone to corp level and they are still telling me no. I wish I would of went on line first before I placed an order. I am so very upset with the disrespect they have for people.
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1. Written by GEORGE, on 26-08-2008 17:10
AT FIRST BLUSH...it appears you may have ordered a custom product...deduced by the fact that protocol is a 1/3rd deposit, which is mandatory for special order custom products job. Here's a friendly suggestion...why don't you request a discount... call it a hardship or "good will" discount..it may be possible to wind up with a win/win situation. I know Empire is attempting to build the market in Fla. and they would be most likely ameniable to meet you in the middle in order to create a more satisfied customer. From a business standpoint, Empire would be even more motivated, if it is a custom product...since the material is more than likely worthless to them if it has been a made to order job! Why not use this fact to your advantage and ask for a "deep discount"...in this manner it becomes a win/win situation, instead of this bad publicity. One last suggestion, tell Empire you will retract your posting and turn it into a testimonial if they can accomodate you with a "very special" deal! SORRY TO LEARN OF YOUR DAD'S SITUATION...it must be very stressful for you and your family AND I AM WISHING YOU AND YOURS GOD'S SPEED IN THE HEALING PROCESS...good luck.
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2. Written by GEORGE, on 26-08-2008 17:10
AT FIRST BLUSH...it appears you may have ordered a custom product...deduced by the fact that protocol is a 1/3rd deposit, which is mandatory for special order custom products job. Here's a friendly suggestion...why don't you request a discount... call it a hardship or "good will" discount..it may be possible to wind up with a win/win situation. I know Empire is attempting to build the market in Fla. and they would be most likely ameniable to meet you in the middle in order to create a more satisfied customer. From a business standpoint, Empire would be even more motivated, if it is a custom product...since the material is more than likely worthless to them if it has been a made to order job! Why not use this fact to your advantage and ask for a "deep discount"...in this manner it becomes a win/win situation, instead of this bad publicity. One last suggestion, tell Empire you will retract your posting and turn it into a testimonial if they can accomodate you with a "very special" deal! SORRY TO LEARN OF YOUR DAD'S SITUATION...it must be very stressful for you and your family AND I AM WISHING YOU AND YOURS GOD'S SPEED IN THE HEALING PROCESS...good luck.
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3. Written by respond to cici on Empire toda, on 24-07-2008 06:30
I wouldn't place an order if I knew my father was having a health crisis, that is the whole point!? My Father was told after he was dieing, not during the process.... not before our order.
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4. Written by CiCi, on 23-07-2008 16:25
Maybe it wasn't a great time to purchase carpet while your father is having a health crisis, but this company should give you a refund. Maybe you can report them to the Better Business Bureau.
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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