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2.6 Based on 170 reviews
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  • Customers like
    • Initial contact 4
    • But not to repair it 4
    • People were very courteous 3
  • Customers don't like
    • Customer service 14
    • Horrible customer service 9
    • Lack of caring 9

Sales rep stated that,company would move china cabinet and put back. Did not realize he did not write in contract as we did not see contract. Upon flooring contractors coming on 4 different days and saying they could not move cabinet and did not do the job of new hardwood floors. Called many times and got run around, no one to talk to but telepone girl. They refuse to give you a manager to talk to, just unaceptabe service. To date we have no new... Read more

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I've called empire three times already asking to speak to a supervisor and no one returns my calls. I had my living carpet installed in January 2015 and months ago I started noticing the seam where they cut the carpet is showing and it's right in the Middle of my living room. It is also bubbling up and my vacuum keeps getting stuck on it. I told the. Their contractor did a terrible job and I want it fixed especially since I purchased a higher... Read more

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We contacted Empire on Thursday, October 27th, the same day we had evicted a tenant from our rental property. Needless to say the carpet in the house was beyond disgusting. I had to work so my wife met with the salesman, Chris. We had had to move in by November 1st. My wife was under extreme stress and Chris reassured that he would take care of the situation. My wife explained to Chris that we wanted real wood flooring to increase the homes... Read more

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I called Empire for a free estimate.....A representative came to my home on 11-17-2016 and gave me an estimate. I was very pleased with the price and the new wood laminate floor that I had chosen. I scheduled the installation to be done today, 11-21-2016. The representative, David, and I went over payment options and I decided to finance. My Daughter and I discussed the possibility of financing earlier in the day and she wanted to finance in her... Read more

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BEWARE.. very high pressure sales tactics and the salesman bad mouthed the competition the entire time.. The price quoted was over double the quotes rec'd already. The salesman insisted that Home Depot sold only inferior products after I told him they had carpeted the entire upstairs previously. I asked the salesman to leave and he would not. After asking him to leave 3 times I had to threaten to call the police. NEVER AGAIN! This company is a... Read more

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Carpet installer punched a hole in my tile. Tile is no longer available. Empire informed me they were going to remove tile from the foyer area and replace the that tile in my kitchenette area where the carpet installer damaged the other tile or they would replace the tile only in the area of damage. Problem is this would cause mix/match tile.. Read more

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11/15/16 We seen the add for the 50% 50% deal guarantee installation before Thanksgiving. I had a sales rep come to my home it was either Wednesday or Tuesday of last week. We set a date for carpet to be installed in my living room and hallway for 11/116/16 I couldn't stress enough to him I needed this to be done for sure on this date'" I was guaranteed it would be with no problems." He told me I needed to make sure everything was moved out of... Read more

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I had an appointment for Saturday November 12th between 1-3pm. Secretary called at 2:58 to say rep would be an hour late. Needless to say he was a no show. Customer service called me on Monday, November 14th to offer a $250 discount on flooring of my choice and set a new appointment for Tuesday, November 15th between 7-9pm. This discount was offered because of the "no show". I called Empire at 8:30pm on Tuesday November 15th for status of rep.... Read more

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Several years ago we had laminate flooring put down in our modular home. Empire did it and everything was great. We later had a water leak from our kitchen which caused damage, insurance covered it and we had the floor replaced with Empire as we had such a great first experience. Several years down the road (last year) we contacted Empire because we had some issues with buckling of the floor. After an inspection it was determined that one of... Read more

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I ordered a certain tile from the sample board. I had the date set for Oct. 20 2016, Ialso called on Monday before it was to be done on Thursday, to confirm. I was told by the salesman, that yes they would be there, come Thursday, NO Call, No show, I had to then set it for the next week. They came out with a completely different color I ordered off the sample...It was almost white. I ordered a tan/beige tone. I was even told by the installers,... Read more

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