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2.6 Based on 141 reviews
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  • Customers like
    • But not to repair it 3
    • Came to my home 3
    • Initial contact 3
  • Customers don't like
    • Customer service 10
    • Horrible customer service 9
    • Lack of caring 9

Yes customer service horrible !! I asked to be called back by a manager- its mission impossible!! Oh they never tell u warranties only apply if carpet is professionally cleaned every freakin year so u must pay 200$ a year to keep so called warranty ???? Read more

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I was first helped by an amazing sales representative, Vicki, who dig a great job helping me choose flooring for my whole house. I was getting 2 rooms and my hallway done with hardwood and 4 bedrooms with new carpet. The installation date was for the following Wednesday and Thursday for the hardwood and the following week on Wednesday for the carpet. On the morning of the first Wednesday I got a call an hour into the appointment window telling... Read more

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From the git-go I was being rushed into deciding on the few samples brought that I said I didn't ask to see such samples and was only interested for the requested samples and colors I spoke when I made the appointment. This guy wanted me to make a decision and as the other comment posted did the same rush to sign and install. Told him not interested and by then he said if I sign to install he'd give half off! I told him I don't make decisions... Read more

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In the begining the customer service agent butters you up and praises on how well of a job they will do. However, that is far from the truth! I had hard wood flooring installed in my living room, along with laminate in bathroom and enclosed porch. The first day of installation everything went well, they sent out a few employees and they managed to finish most of the work. This problem occurred when they ran out of supply! They came back 3 times... Read more

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The week of 9/29 I had an empire sales rep out to my house to provide me a quote for new floors. I explained to the sales rep that since I am not made of money I really only want to cover the original tile in the living space. His response was Empire will only do vinyl or carpet because my house was built in 1958 the floors are not level. He showed me samples of the vinyl which I was impressed with so I contracted with Empire to come out on... Read more

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I am highly dissatisfied with my overall experience with Empire Today. Even with a "50% off" sale, the price far exceeded what I had expected to pay. Even the medium quality carpet is thin and the carpet backing can be seen when I brush my hand over the carpet surface. This was not like the sample I was shown. The first time the installer came, it was at the last possible time based on the quoted time frame I was given. Not only that, but... Read more

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An Empire salesman shows up today, I tell him upfront that I'm only interested in 6.6 nylon carpets. He goes out to his car and brings back just one (1) nylon sample to pick from. When I appear displeased to have only one selection to look at he then tries to sell me on polyester fiber. I ask him for the specs on the one sample he did bring, when I asked him what the carpet's "density" is, he has no idea what I'm talking about. He calls his... Read more

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JUST 3 YEARS AGO I PURCHASED WALL TO WALL CARPET FROM EMPIRE. NOT EVEN 3 YEARS INTO IT IT IS SO WORN LOOKING. STAINS SHOW UP SO READILY NO MATTER NOW CAREFUL I AM. I AM A NEAT FREAK AND THIS CARPET IS A TOTAL DISGRACE. I WAS TOLD BY MY REP THAT IT WOULD LAST 10 GOOD YEARS AND DEFINITELY ADD TO THE VALUE OF MY HOME. NO WAY. I SPENT $6,000 AND I AM SO UPSET AND DISAPPOINTED BY THIS PRODUCT. I DEFINITELY FEEL I SHOULD BE TAKEN CARE OF AND... Read more

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My husband and myself have been searching for a reputable carpet company.. called up Empire in Tacoma,WA was greeted with disdain. asked about an estimate and how much for install and was met with rudeness and treated me like i'm dumb. I highly suggest that you never ever ever call them. I told the guy well you wont be getting my business F you and hung up. apparently i need to use 100 words so here... Read more

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You will probably find the initial contact to be extremely positive, polite and cordial but after installation and overcharging you, you will never hear from them. Forget claims o credits!! This is a company so far away from following up with their promises. Save yourself all the painful dealings with a bureaucratic, awful company. The fact that the company doesn't have an office or place were you can walk in and complaint, makes them feel... Read more

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