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Empire Today is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
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Dear Charles, We understand that your time is valuable and sincerely regret to hear that you were inconvenienced by a missed sales appointment. We will be in contact with you shortly to discuss your concerns, and make things right. Thank you. Read more

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Dear Chris, Your satisfaction is important to us, and we’re disappointed to hear about the delays in your installation. We’ll be in contact with you shortly to learn more and start working towards a solution. Thank you for your patience, -ET Customer Support Read more

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Dear Marharyta, We appreciate you bringing your concerns to our attention, and are disappointed to hear about your experience. Our records show that we have addressed this matter and have scheduled an upcoming service for you. If you continue to have questions or concerns please contact us at customersupport@empire-today.com. Thank you, -ET Customer Support Read more

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Dear Victoria, We assure you that we take matters such as this one very seriously, and regret to hear that your installation was delayed due to possible asbestos. We understand that you have requested to cancel your order, and are glad to hear that your refund was received. If you continue to have questions and/or concerns please contact us at customersupport@empire-today.com. Thank you, -ET Customer Support Read more

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Dear Lisa, We sincerely regret to hear that you were inconvenienced by a missed sales appointment. We understand that your time is valuable, and we will be in contact with you shortly to address your concerns. Thank you. -Empire Customer Support Read more

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Dear Nancy, We regret to hear that your installation did not take place as planned. We understand that you have decided to cancel your order, and per your request we have placed you on a do not contact list. If you continue to have questions and/or concerns don’t hesitate to contact us at customersupport@empire-today.com. Thank you. -Empire Customer Support Read more

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Dear Customer, We sincerely apologize for the inconvenience that this matter caused for you. We understand your frustration and would like to follow up with you to learn more. Please email your concerns and account information to customersupport@empire-today.com so that we may follow up with you. Thank you. Read more

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Empire is the kind of company that will treat you great when you are buying their product, but when it comes to warrantee, they are atrocious. Approximately a year ago we called empire to install some flooring. We having dogs, therefore we were hoping for a laminate or some kind of wood flooring. The sales person came and pitched us this dialogue; how wonderful their carpet is, that it would not hold any animal smells and that urine would not... Read more

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Bought laminate floor from empire in July 2016. On installation day, installers showed up with too little material. They claimed bad measurements by salesman. They had to go back to Ga. to get more laminate. Installers showed up two days later. Had wrong color laminate. After 2 weeks laminate installed. One week later floor problems started. Three different empire flooring specialist have come out and all three say floor needs to be redone. I... Read more

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Dear Robert, Thank you for bringing your concerns to our attention. We are disappointed to hear that your concerns have not yet been addressed. We assure you that we take matters such as this one very seriously, and we will be in contact with you soon. Thank you. -ET Customer Support Read more

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