Submit ›
or
2.6 Based on 139 reviews
Compare to others
Respond to your
customers
  • Customers like
    • But not to repair it 3
    • Came to my home 3
    • Initial contact 3
  • Customers don't like
    • Customer service 10
    • Horrible customer service 9
    • Lack of caring 9
Advanced
search
loading...
More Less

From the git-go I was being rushed into deciding on the few samples brought that I said I didn't ask to see such samples and was only interested for the requested samples and colors I spoke when I made the appointment. This guy wanted me to make a decision and as the other comment posted did the same rush to sign and install. Told him not interested and by then he said if I sign to install he'd give half off! I told him I don't make decisions... Read more

Was this review helpful? 0 0

In the begining the customer service agent butters you up and praises on how well of a job they will do. However, that is far from the truth! I had hard wood flooring installed in my living room, along with laminate in bathroom and enclosed porch. The first day of installation everything went well, they sent out a few employees and they managed to finish most of the work. This problem occurred when they ran out of supply! They came back 3 times... Read more

Was this review helpful? 0 0

I am highly dissatisfied with my overall experience with Empire Today. Even with a "50% off" sale, the price far exceeded what I had expected to pay. Even the medium quality carpet is thin and the carpet backing can be seen when I brush my hand over the carpet surface. This was not like the sample I was shown. The first time the installer came, it was at the last possible time based on the quoted time frame I was given. Not only that, but... Read more

Was this review helpful? 0 0

An Empire salesman shows up today, I tell him upfront that I'm only interested in 6.6 nylon carpets. He goes out to his car and brings back just one (1) nylon sample to pick from. When I appear displeased to have only one selection to look at he then tries to sell me on polyester fiber. I ask him for the specs on the one sample he did bring, when I asked him what the carpet's "density" is, he has no idea what I'm talking about. He calls his... Read more

Was this review helpful? 0 0

JUST 3 YEARS AGO I PURCHASED WALL TO WALL CARPET FROM EMPIRE. NOT EVEN 3 YEARS INTO IT IT IS SO WORN LOOKING. STAINS SHOW UP SO READILY NO MATTER NOW CAREFUL I AM. I AM A NEAT FREAK AND THIS CARPET IS A TOTAL DISGRACE. I WAS TOLD BY MY REP THAT IT WOULD LAST 10 GOOD YEARS AND DEFINITELY ADD TO THE VALUE OF MY HOME. NO WAY. I SPENT $6,000 AND I AM SO UPSET AND DISAPPOINTED BY THIS PRODUCT. I DEFINITELY FEEL I SHOULD BE TAKEN CARE OF AND... Read more

Was this review helpful? 1 0

My husband and myself have been searching for a reputable carpet company.. called up Empire in Tacoma,WA was greeted with disdain. asked about an estimate and how much for install and was met with rudeness and treated me like i'm dumb. I highly suggest that you never ever ever call them. I told the guy well you wont be getting my business F you and hung up. apparently i need to use 100 words so here... Read more

Was this review helpful? 1 0

You will probably find the initial contact to be extremely positive, polite and cordial but after installation and overcharging you, you will never hear from them. Forget claims o credits!! This is a company so far away from following up with their promises. Save yourself all the painful dealings with a bureaucratic, awful company. The fact that the company doesn't have an office or place were you can walk in and complaint, makes them feel... Read more

Was this review helpful? 0 0

Total terrible customer care, poor sales pitch. Salesman in Toledo (Doug) came across so shy-stee and fraudulent. Late for installation, Installers couldnt speak english. (Was not even employed by Empire) So i wondered, who did i really hire?...huum. Anyways late for the job, couldnt even perform the job due to no padding. Smh....wow. Then had the nerve to tell me they wasnt sure if they could even comr back the next day. (Had to reschedule... Read more

Was this review helpful? 0 0

It has been month and my rugs are already coming up these people are horrible don't ho what thay are doing thay are afraid to move furniture thay are slow rude Ian going to have to have to get another company to come in and fix what thay screw up better business bureo will be notfied people out there don't wast time and money with this company had over 1,000 dollars worth damage and got paper stating thay going pay me 300 dollars for... Read more

Was this review helpful? 0 0

That installments the worst job I've ever seen pictures will speak for themselves. We decided to cancel the contract after the work we seen after they flooded our kitchen counter have an a person here that didn't work for the company we have more pictures you can feel were they did fill in the floor bad job for $1615 not even cuts

Add comment
Did not find what you were looking for?
 
×
You are reading about Empire Today.
Filing a new complaint about
×