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Contact Empire Today Customer Service

How to Reach a Person at Empire Today

Verified Contact Information

Toll-Free Number:

  • 1-800-588-2300
Call customer service

General Info:

  • 1-844-897-8586

Legal:

  • 1-866-260-8358
    CCPA Inquiries
  • 1-708-202-6134
    DMCA Inquiries

Empire Today Emails:

Legal
Privacy Inquiries
ccpa@empiretodayllc.com
CCPA Inquiries
Send Message

Empire Today Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Empire Today Phone Number
1 (800) 588-2300
Average Calls duration
2 minutes
Most Popular Empire Today Email Address
privacypolicy@empire-today.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
58% phone, 42% email
Common Reasons for Contact
Request for information, activation/ cancellation, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›
PissedConsumer Club

Contact Information

Empire Today Website:

Empire Today Help Center:

Corporate Office Address:

Empire Today, LLC
333 Northwest Avenue
Northlake, Illinois 60164
United States

Summary of Empire Today Customer Service Calls

46 TOTAL
CALLS
01:31 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Empire Today?

Product/ Service Question:

  • “Complaint”
  • “The salesperson that sold me the flooring did not measure correctly and in turn did not give installers enough material to work with.I am left with some floor left undone.Need to complain need a reinstall date”
  • “Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not satisfied”

Request for Information Question:

  • “Need to speak to a supervisor”
  • “I was told to contact this customer care Re: an already installed flooring”
  • “Carpet question”

Website/ Application Question:

  • “I need website”
  • “Install”
  • “Carpet installation”

Payments and Charges Question:

  • “Make a payment”
  • “Billing”

Staff Question:

  • “Not getting a response to horrible customer service”
  • “I floors are to be installed Saturday they were not because of the installer not wanting to do them I'm still without floors with my bathroom floor tore up and no toilet”

Refund Question:

  • “Refund”
  • “I need my money”

Activation/ Cancellation Question:

  • “Cancellation”

Return/ Replace Question:

  • “I've Called 3 times over a week ago and No Return phone call. Issues with Vinyl Plank Flooring and Carpeting. I spent over $11k back in Nov&Dec 2019..”

Other Question:

  • “Need follow up to baseboard issue”
  • “Yedt”
  • “Wrong flooring”

About

Related Companies

Sitton Flooring

Summary

A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.

Empire Today reviews and complaints

Empire Today is ranked 35 out of 442 in Flooring and Tiling category

Compare Empire Today Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

National Floors Direct
Has Verified Representatives

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