Contact Empire Today Customer Service
Empire Today Phone Numbers and Emails
Toll-Free Number:
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1 (800) 588-2300
General Info:
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1 (844) 897-8586
Legal:
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1 (866) 260-8358CCPA Inquiries
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1 (708) 202-6134DMCA Inquiries
Empire Today Emails:
Empire Today Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Contact Method Distribution | 61% phone, 39% email |
| Most Popular Empire Today Phone Number | 1 (800) 588-2300 |
| Most Popular Empire Today Email Address | privacypolicy@empire-today.com |
| Average Calls duration | 2 minutes |
| Common Reasons for Contact | Request for information, activation/ cancellation, payments and charges |
| Issue Resolution Rate | Low (0% reported full resolution) |
Contact Information
Empire Today Website:
Empire Today Help Center:
Corporate Office Address:
Summary of Empire Today Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Empire Today?
Product/ Service Question:
- “Complaint”
- “The salesperson that sold me the flooring did not measure correctly and in turn did not give installers enough material to work with.I am left with some floor left undone.Need to complain need a reinstall date”
- “Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not satisfied”
Request for Information Question:
- “Need to speak to a supervisor”
- “I was told to contact this customer care Re: an already installed flooring”
- “Carpet question”
Website/ Application Question:
- “I need website”
- “Install”
- “Carpet installation”
Payments and Charges Question:
- “Make a payment”
- “Billing”
Staff Question:
- “Not getting a response to horrible customer service”
- “I floors are to be installed Saturday they were not because of the installer not wanting to do them I'm still without floors with my bathroom floor tore up and no toilet”
Refund Question:
- “Refund”
- “I need my money”
Activation/ Cancellation Question:
- “Cancellation”
Return/ Replace Question:
- “I've Called 3 times over a week ago and No Return phone call. Issues with Vinyl Plank Flooring and Carpeting. I spent over $11k back in Nov&Dec 2019..”
Other Question:
- “Need follow up to baseboard issue”
- “Yedt”
- “Wrong flooring”
About
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Empire Today is ranked 34 out of 438 in Flooring and Tiling category
Compare Empire Today Customer Service To
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