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Contact Empire Today Customer Service

How to Reach a Person at Empire Today

Verified Contact Information

Toll-Free Number:

  • 1-800-588-2300
Call Now

Customer Service:

  • 1-833-218-1897

Legal:

  • 1-866-260-8358
    CCPA Inquiries

Legal:

privacypolicy@empire-today.com
Privacy Inquiries
ccpa@empiretodayllc.com
CCPA Inquiries
Send Message

Empire Today Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Empire Today Phone Number
1 (800) 588-2300
Average Hold Time
00:00:47
Average Calls duration
5 minutes
Most Popular Empire Today Email Address
privacypolicy@empire-today.com
Empire Today Live Agent Availability
36% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

Empire Today Website:

Empire Today Help Center:

Corporate Office Address:

Empire Today, LLC
333 Northwest Avenue
Northlake, Illinois 60164
United States

Fax:

+1-708-202-6134

Why Customers Call Empire Today?

Top Reasons of Customers Calls

  • Product/ Service 27%
  • Request for Information 18%
  • Customer Inquiries & Issues 18%
  • Website/ Application 16%
  • Payments and Charges 5%
  • Staff 5%
  • Activation/ Cancellation 4%
  • Refund 4%
  • Shipping and Delivery 2%
  • Return/ Replace 2%

Product/ Service

27%
  • "Poor craftsmanship being refused to be fixed"
  • "Floor done on 8/27/26 has a problem to be fixed"
  • "Warranty"

Request for Information

18%
  • "Need to speak to a supervisor"
  • "Need to talk to someone"
  • "I was told to contact this customer care Re: an already installed flooring"

Customer Inquiries & Issues

18%
  • "Carpet"
  • "Appt schedule"
  • "Follow up"

Website/ Application

16%
  • "Repair on already installed flooring"
  • "I need website"
  • "Install"

Payments and Charges

5%
  • "Make a payment"
  • "Billing"

Staff

5%
  • "Your service sucks"
  • "Not getting a response to horrible customer service"
  • "I floors are to be installed Saturday they were not because of the installer not wanting to do them I'm still without floors with my bathroom floor tore up and no toilet"

Activation/ Cancellation

4%
  • "Cancel order"
  • "Cancellation"

Refund

4%
  • "Refund"
  • "I need my money"

Shipping and Delivery

2%
  • "We have not received our gift certificate from Amazon for recommending somebody for carpeting that ultimately purchased carpeting"

Return/ Replace

2%
  • "I've Called 3 times over a week ago and No Return phone call. Issues with Vinyl Plank Flooring and Carpeting. I spent over $11k back in Nov&Dec 2019.."

About

Related Companies

Sitton Flooring

Summary

A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.

Empire Today reviews and complaints

Empire Today is ranked 36 out of 428 in Flooring and Tiling category

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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