Empire Today Carpet Flooring Reviews

Empire Today Carpet Flooring 1 of 3
1.1
(5 reviews)
Value for money
Product or Service Quality
Advertised vs Delivered
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I had appointment this morning and when there was a no call/no show from Empire, I called them.I was told it was "unscheduled" but they neglected to let me know. UNBELIEBABLE!!Rotten way to treat someone who wants to give you business, maybe it's because today was the last day of advertised 50℅ special.
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We got carpet in 2013 from Empire. Was to be the "highest quality" they have. Within 6 months the carpet began peeling away from the backing. Empire came in and said it was defective and replaced all 1200 sq foot. Within a year it occured again. Their inspector came in and took a "sample" leaving a quarter sized hole that they later refused to replace. The "3rd party" inspector stated it was not a defect and they decided to stretch the carpet...
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JUST 3 YEARS AGO I PURCHASED WALL TO WALL CARPET FROM EMPIRE. NOT EVEN 3 YEARS INTO IT IT IS SO WORN LOOKING. STAINS SHOW UP SO READILY NO MATTER NOW CAREFUL I AM. I AM A NEAT FREAK AND THIS CARPET IS A TOTAL DISGRACE. I WAS TOLD BY MY REP THAT IT WOULD LAST 10 GOOD YEARS AND DEFINITELY ADD TO THE VALUE OF MY HOME. NO WAY. I SPENT $6,000 AND I AM SO UPSET AND DISAPPOINTED BY THIS PRODUCT. I DEFINITELY FEEL I SHOULD BE TAKEN CARE OF AND...
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Please do not associated yourself with this company.I purchased high grade carpeting from Empire in 2013 with the highest grade of padding they offered. In 2015 I noticed rolls in the carpeting in every room. It appears that the installers did not properly stretch the carpeting nor the padding. I regret wasting my hard earned dollars for their shoddy materials and installation. They say they have reasonable prices with good quality...
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Empire Today - Buyer Beware
Empire Today - Buyer Beware
Empire Today - Buyer Beware
In January 2013, I had carpet installed in my three year old old. I now realized that I was taken advantage of, as the Empire Today carpet was not any better than what was installed by the builders and it was installed professionally. I had the carpet cleaned, the company that cleaned it noted all of the concerns that I had. Interesting enough, the same comments that Empire Today sales rep made about the builders carpet in 2013 were made about...
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1.0
I didn't like
  • Lack of resolution
#855321
Empire didn't show up after I drove 2 hours for an appointment.I wouldn't do business with them if they gave me the carpeting. Oh and after I called and was informed they wouldn't be at my shore home until 930 they asked me if I wanted a $50 credit and I laughed at them, Then they asked me to hold on while they cancelled my appointment. At least my daughter and I had a good laugh at that one. Needless to say I didn't "hold on"...I laughed for...
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Howerever we had a crew come install 2 rooms of carpet. Love love love my carpey BUT our livingroom had a poor job of instsllation bedroom looks amazing. Our living room trim has been destroyed we have visible seems with carpet freying and pulling up and very visible 2 different shades of same carpet. Been bumped frkm getting service to repair 2 times cant get anyobe to call you back or show up to do repair when they say they will. ...
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Only 3 months after installation, the entire upstairs carpet looks like it has been through 50 years of walking! It is matted down everywhere and fibers are coming apart. After calling customer service, they stated they would look into it and get back to us by the end of the week. We called twice a week to find out what the verdict is. Finally, after a month, they returned our call and said our claim was denied! So, I think the next step...
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1.6
I didn't like
  • Communication
  • Quality
#832804