Manufacturer: Empire Today Category: Installation Clear all filters (46 of 46 reviews match)
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The sales person came and pitched us this dialogue; how wonderful their carpet is, that it would not hold any animal smells and that urine would not stick to the carpet, (due to this special material that the carpet is made of) our house would always smell fresh . A few days later, (The crew came and after multiple breaks finally finished), I felt that they did a very poor job on insulation especially on our steps with all of the time that they...
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Dear Customer, We sense your frustration and are disappointed to hear that you feel this way. Your concerns are important to us, and we would like to follow up to address your concerns. Unfortunately, we are unable to locate your account with the information in your post. Please email your concerns and account information to customersupport@empire-today.com so that we can further assist you, and mention Pissed Consumer in the subject line. ...
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Dear Customer, We are saddened to hear about the lack of communication that you have received. We would like to further address your concern, but are unable to verify your customer account. Please email us at customersupport@empire-today.com with your account information so we can follow up with you, and mention PC in the subject line. Thank you.
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I scheduled a estimate with Empire Today. Salesperson arrived on 11/4/16. Very nice while here. Signed a contract for the install to happen on Tuesday 11/8/16. Gave them a $1,000.00 for the deposit Received absolutely no telephone call follow-up as to what time the installer would arrive. I started calling the corporate 1-800 customer service number. The rudest people I have ever spoken to in my life. "sorry to hear that, understand your...
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ETCustomerSupport

ETCustomerSupport Dear Cindy,
We sense your frustration and regret to hear that you feel this way. Your concerns are important to us, and we will be in contact with you soon to learn more. ...

I called customer service yesterday and asked if they could tell us morning or afternoon because we took a day of vacation for carpet installation on Wed. The CS rep was a condescending *** and said no they can't tell you until the trucks are loaded in the am. I explained that I didn't want a specific time, just morning or afternoon so we would only have to take 1/2 a day off work. He continued to be a condescending smarta$$ so I hung up....in...
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ETCustomerSupport

ETCustomerSupport Dear Cheryl,
Your concerns are important to us and we are saddened to hear that you have not been satisfied with your experience. We have located your account and we'll be...

I had to get carpet installed within a week, so begrudgingly, I went with them. Also, there "half-off" promo is a total scam. They don't give you any prices on the carpeting upfront, so you have no idea what your getting half-off of. The carpet that I supposedly got "half off" of was approximately the same price of similar spec carpeting at REGULAR price in a big box store. There's no deal at all there. The idiots they sent to install the...
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ETCustomerSupport

ETCustomerSupport Dear Amber,
We sense your frustration and are disappointed to hear that you feel this way. Your satisfaction is important to us and we will be in contact with you soon to ...

I liked
  • Easy to schedule in-home consultation
#940090
Years later I thought I'd try them again for carpet--after all--how hard could that be? The first day they showed up and tore out all my old carpet only to discover they didn't have enough new carpet to do the job! The second day they showed up, threw the stuff down and took off in a rush--with a half-*** install job which is now lumping and sliding down the stairs! I called customer service and they sent someone out who told me it had been...
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ETCustomerSupport

ETCustomerSupport Dear Dawn,
We are disappointed to hear that your product is not meeting your expectations. Your concerns are important to us and we will be following up with you soon to l...

I liked
  • Quickness of install
#938786
Had my living room, stairs hallway and two bedrooms done.You could see the seams in the carpets in the living room and bedroom. Called customer service and they said they would send someone out. Took time off work to wait for someone to come, no show. Called back going to send someone out again. No show, called and they said someone had come out and there was nothing they could do. Told them that haven't even showed up. Sent someone out again...
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ETCustomerSupport

ETCustomerSupport Dear Pamela,
We never want our customers to be disappointed in our services and we regret to hear that you feel this way. Your concerns are important to us and we'll be fo...

I liked
  • But not to repair it
  • People were very courteous
I didn't like
  • Quality of the job
#928998
His response was Empire will only do vinyl or carpet because my house was built in 1958 the floors are not level. He showed me samples of the vinyl which I was impressed with so I contracted with Empire to come out on 9/8 to install the vinyl floors. The day before the scheduled install 9/7 they called to verify that someone over the age of 18 would be available to greet the installers and let them in. The day of the original install date...
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I liked
  • Honesty of the vinly installer
I didn't like
  • Everything else about the experience
#922323
Dear Robin, We understand that your time is valuable and we regret to hear that your installation was not completed as planned. We assure you that your concerns are important to us and we'll be following up with you shortly to discuss this matter in more detail. Thank you.
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I didn't like
  • Everything after salesperson
#921601