Empire Today Carpet Installation Reviews

Empire Today Carpet Installation 1 of 3
1.4
(20 reviews)
Product or Service Quality
Price Affordability
Service Scheduling
Purchased from Santa Fe Springs location - After my new berber style carpet starting coming apart, I called customer service for repair. They scheduled my appointment for a Saturday between 9-12 and then I was called at 8:30 am on that Saturday that they had to cancel but rescheduled for the following Saturday. The following Saturday, I received a call at 8:15 a.m. that again they had to cancel but for sure they would do it on the next Saturday...
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1.0
I didn't like
  • Canceled appt 3 times at the last minute
#899973
00 for the cheapast carpet he showed me and for only 1100 sqft. I asked him about the special they run on TV and he said that this just expired yesterday. At that time i knew i had a lier infront of me. i told him to leave and walked him out. All of a sudden he said how would 2,500.00 sound. He dropped 4000.00 within a few feet of walking. We then went through his i pad and when it came to payment he asked if i want ti finance which i said no...
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I had contracted with empire to install carpet in my house. Fast forward to today. Empire called me this morning, day of install to say sorry we don't have your carpet in stock. So nobody looked the day before to figure out if you have stock for the next day. Then it took all day to get in touch with a manager, just for her to say "so what do you want to do". I want to cancel my order and will NEVER think about using empire or will not recommend...
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1.0
I didn't like
  • Lack of resolution
  • Broken promise
#898110
To Empire Today buyers or future employees: My name is Sheila and I am a former employee of Empire Today. I want to warn anyone who is thinking of doing any kind of business with Empire Today. As a customer I want to explain their process. First, when a Sales Rep comes and visits your home…hold out on the price because they are going to show you two prices…if you hold out they are required to call their sales manager, Keith Watrob at...
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1.1
I didn't like
  • Broken promise
#896732
Although Empire Today has great deals for carpeting and flooring their costumer service was absolutely horrendous. They called Friday to confirm our carpeting installation and said that they would call Saturday between 7am and 9am to tell us when they would install the carpet. 9:30 passed by and I was very confused why they didn't call. So we called costumer service and were on hold for a half hour, only to find out that they didn't have the...
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He wouldn't measure anything nor would he quote any prices. Said "can't do it if the other person isn't here..he stated that I had to purchase the carpet that day and they install the next. I ended up calling and speaking to a customer service rep who was to have a manager call us but of course it never happened. Found out that this wasn't true. They even had the nerve to call us this morning about rescheduling an appointment with them. I...
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1.0
I didn't like
  • Misleading sales
#891178
Empire Today Carpet Installation Review from High Point, North Carolina
If you are looking for professional, on time service; keep looking because empire today is not that place! I placed my order for carpet and vinyl installation for the 7-28-16 and received two confirmation emails stating they would installed on the 28th. Then the morning of the 28th my carpet installation was moved to the 29th without conformation from me. Two men came on the 28 and installed the vinyl but left a gap in the floor because carpet...
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Horrible experience as a first time customer.Installation was promised between 12 and 2 at 230 i called to find out why he had not shown up and was told hed be hete by 4. At 430 i get a phone call that *** be arriving around 530. I took off work for nothing and calls to their customer service supervisors are useless.Will not recommend or be a repeat customer
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Absolutely worst experience ever! My mother purchased carpet from them and vinyl for installation. She is working on listing her home for sale. She spent a good deal of money with them. They canceled on the carpet install, after she'd taken the day to deal with it, because the truck broke down. Rescheduled for the next week, pushing back the listing of her home. Only they no showed. I cannot even believe how my mom was treated by these people....
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1.0
I didn't like
  • Customer service
  • Way the installation went and the end product
  • Treatment as a consumer
#888755
Do NOT use these people!! We had carpet installed a few weeks ago, and they put at least 60 dings and marks in our walls, and even our ceiling (don't ask me how they managed to do that!) After numerous of phone calls and horrible customer service, they requested that we get 2 estimates...both being around $400. Needless to say after serveral more phone calls, they are supposenly sending a check for $100. $100!!!!! $100 doesn't even include all...
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