Manufacturer: Empire Today Category: Installation Clear all filters (46 of 46 reviews match)
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Horrible experience as a first time customer.Installation was promised between 12 and 2 at 230 i called to find out why he had not shown up and was told hed be hete by 4. At 430 i get a phone call that *** be arriving around 530. I took off work for nothing and calls to their customer service supervisors are useless.Will not recommend or be a repeat customer
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ETCustomerSupport

ETCustomerSupport Dear Customer,
We regret to hear about the delays in your installation and want to help make things right. Unfortunately, we are unable to locate your account with the inf...

Absolutely worst experience ever! My mother purchased carpet from them and vinyl for installation. She is working on listing her home for sale. She spent a good deal of money with them. They canceled on the carpet install, after she'd taken the day to deal with it, because the truck broke down. Rescheduled for the next week, pushing back the listing of her home. Only they no showed. I cannot even believe how my mom was treated by these people....
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ETCustomerSupport

ETCustomerSupport Dear Rebecca,
We never want any of our customers to feel this way and we assure you that we value both yours and your mother's business and time. We sincerely regret that ...

I didn't like
  • Customer service
  • Way the installation went and the end product
  • Treatment as a consumer
#888755
Hello, We regret to hear that your experience as a sales rep with our company was not a positive one. Employee satisfaction is important to us and we have forwarded your message to our human resources team. We hope that you reach an amicable solution. Thank you.
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When it came time to install hardware flooring on our stairway and upstairs hall and carpet three bedrooms including the master bedroom we thought we would get Empire involved for some comparison pricing, because it was a good sized job. Empire provided us with a good quote, very competitive and the Empire Sales Rep matched Express Flooring’s price plus $100.00. We decided to select Empire, we were happy with the rep and he assured us, of...
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ETCustomerSupport

ETCustomerSupport Dear Empire Customer,
Thank you for bringing this matter to our attention. We are disappointed to hear about your installation experience and sincerely apologize for the in...

Dear Michelle, It was disappointing to hear about your installation experience and we regret the inconvenience. We understand that we have been in contact with you and will continue to follow up until this matter is resolved. Thank you. -Empire Customer Support
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nothing was ever done they offered to do the floor for 50% off they run this special all the time I will never use Empire again I really think they took advance of a senior citizen Contacted another company and they advised me that they didn't put a moisture barrio down Don't have the money now but someday it will be fixed but not by empire Still pissed off It was totally messed up from the beginning not showing up and the day they did was late...
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ETCustomerSupport

ETCustomerSupport Dear Valued Customer,
Thank you for bringing your concerns to our attention. We are disappointed to hear about your dissatisfaction with Empire, and would like to learn mo...

I didn't like
  • Enitre dealing - never again
" The Empire Today salesperson was very critical of the old carpeting and made a big point of emphasizing that a sign of poor quality is being able to see the tracks of your feet on the carpeting. He even said our newer carpeting in the basement was of pretty poor quality for this reason. I was shown samples and advised (pressured) to take a particular brand of carpet. When I saw the finished product, I was distressed and hugely disappointed to...
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ETCustomerSupport

ETCustomerSupport Dear Anne,
We are disappointed to hear that you are unhappy with your carpet purchase. We take your concerns seriously and want to learn more about this matter. We will be...

This is the WORST company I have ever dealt with ! We had carpet installed 5 weeks ago and they did the horrible job on our stairs. We have had 2 people from empireout to look at them and both agreed the stairs should not have been left like they were. We were told the stairs and the other installation problems would be fixed. 5 weeks later we are still waiting. We call multiple times a week and can never get anyone at the Orlando office to...
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ETCustomerSupport

ETCustomerSupport Hello,
We are disappointed to hear about your dissatisfaction with Empire. We assure you that we take your concerns seriously and never want any of our customers to feel t...

Hello, We appreciate you letting us be aware of your experience. We are unable to locate your account. Please contact us at customersupport@empiretoday.com, so we can address your concerns.
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I had a morning appointment that the saleswoman approved because we had three rooms scheduled for completion, same day. When they called, they said they wouldnt be here until 4-6 pm. Then, they sent a team of one man to install and his wife, George was with him. He doesn't speak English so, she introduces herself as him...Then, they said they didn't have enough carpet to finish, they blamed it on the saleswoman. The wife is walking around my...
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ETCustomerSupport

ETCustomerSupport Thank you for bringing your concerns to our attention. We understand that we've been in contact with you about this situation, and we regret that the installation was not comp...