Empire Today Carpet Installation Reviews

Empire Today Carpet Installation 1 of 3
1.4
(20 reviews)
Product or Service Quality
Price Affordability
Service Scheduling
nothing was ever done they offered to do the floor for 50% off they run this special all the time I will never use Empire again I really think they took advance of a senior citizen Contacted another company and they advised me that they didn't put a moisture barrio down Don't have the money now but someday it will be fixed but not by empire Still pissed off It was totally messed up from the beginning not showing up and the day they did was late...
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I didn't like
  • Enitre dealing - never again
Empire Today - Unethical Sales Practices, Poor Quality, Terrible Customer Services
Empire Today - Unethical Sales Practices, Poor Quality, Terrible Customer Services
" The Empire Today salesperson was very critical of the old carpeting and made a big point of emphasizing that a sign of poor quality is being able to see the tracks of your feet on the carpeting. He even said our newer carpeting in the basement was of pretty poor quality for this reason. I was shown samples and advised (pressured) to take a particular brand of carpet. When I saw the finished product, I was distressed and hugely disappointed to...
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This is the WORST company I have ever dealt with ! We had carpet installed 5 weeks ago and they did the horrible job on our stairs. We have had 2 people from empireout to look at them and both agreed the stairs should not have been left like they were. We were told the stairs and the other installation problems would be fixed. 5 weeks later we are still waiting. We call multiple times a week and can never get anyone at the Orlando office to...
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I am writing this review at 1030 PM while my carpet is STILL being installed. The sales pitch for this new carpet was great. The salesman was right on time and had even called to see if we would be available an hour earlier. After agreeing to purchase carpet from them we set a date and were told we would be called with a time the day before. First issue we were told we would be givin a 2 hour time frame. They told us between 1-4 pm. The...
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I had a morning appointment that the saleswoman approved because we had three rooms scheduled for completion, same day. When they called, they said they wouldnt be here until 4-6 pm. Then, they sent a team of one man to install and his wife, George was with him. He doesn't speak English so, she introduces herself as him...Then, they said they didn't have enough carpet to finish, they blamed it on the saleswoman. The wife is walking around my...
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we had the carpet installed march 2015. we do not live here full time. October we noticed it was buckling up at seem between living and bedroom. we called the end of jan when we were here again to make sure it was repaired before warrenty. they could not do it in that time frame because its over an hour from Orlando and would schedule it next time were here. called end of feb. and made an appt. for march 11. got a message from deana lewis that...
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I liked
  • But not to repair it
  • Were quick to install
I didn't like
  • Person handling complaint will call in 1-3 days
  • How our work order was not handled well
#811718
I made an appointment, asked if there was a minimum cost..told nope..I was going to carpet one very small bedroom as a test before hiring them, as I was unsure as of all I had read negative. Long story short, they get here tell me 650 dollar minimum..really, show me in writing where that is? I told them I had already asked customer service that..he said no, it was his manager will not allow jobs for less..Slimy used car salesmen tactics..He...
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1.3
I didn't like
  • Sales person tactics
#810223
Had a quote from EmpireToday this week, the Rep seemed okay, insisted on showing me the retail price of the carpets, did all the measurements and then we got to the price - List price was $3113 for 700 sqft fitted, but today he could offer me a price of $1800 (not the 50% off as advertised) but didn't seem too bad, even though he pushed I said I would sleep on it, the next day the corporate office called and saad they can offer me a price of...
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1.8
I didn't like
  • Misleading
  • Dishonest
#798283
Empire has been one of the worst companies I have ever tried to work with. We scheduled a day for our carpet to get installed 2 months in advance and when it came down to the day of installation we never got a call in the morning to confirm installation for that day. We had to call customer service just for them to tell us that they can not get ahold of the installer. 11am rolls around and after we called Customer service again we got a time...
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We have had THE WORST experience with Empire! They are horrid! Took 9 months of going back and forth with them to get them to actually finish an install that they had done completely incorrectly. They used the wrong material, they didn't bring enough material, they left mid job because it was time for the crew to get off...then they never came back; left the lobby of my business torn up, next crew that was supposed to fix it never showed...
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