Empire Today Flooring Installation Reviews

Empire Today Flooring Installation 1 of 6
2.1
(13 reviews)
Advertised vs Delivered
Service Scheduling
Value for money
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Had laminate flooring installed in three areas.Now it is curling and buckling in numerous areas.Called and complained.They are sending crew out to make repairs.Hope they get it right,or will get refund for flooring..
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Once again empire has failed me.Been getting the run around from them for weeks finally scheduled my install for today which is a reinstall and got a call at 730 to tell me that the installers did not show up to work today so my job is cancelled. I am beyond pissed off. I have called them for the past hour to speak with a manager was told no one in to help me. I have to wait till Monday. Guess small claims court is next. I can't believe no...
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Went to install bathroom and kitchen and told me I was sold incorrect flooring he could not do the job. The installer was GREAT. Then after having given the sales rep $2600 cash and job being done before 2:00pm the installer was sent back to get $1700+ from me. The person on the other end of the phone was very unprofessional talking to me about money that was clearly already given to empire. All this while dealing with my mothers death the day...
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2.9
I didn't like
  • Being put on the phone with 3rd party
#942370
We bought flooring through them for our kitchen, dinning and laundry room in 2012 with a 'lifetime' warranty. We are on a slab foundation and asked the salesman prior to purchasing if we needed to repair some low spots in the floor. He assured us that if anything needed to be done then the installer would handle it for us at the time of installation. The installer told us it was not needed but that if we had any issues in the future that it...
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1.8
I didn't like
  • Customer service
  • Installation
#938166
We had flooring put down in our bathroom, installers were good put they were not plumbers. We contacted customer service as soon as we noticed the problem, which was the next day do to the "do not use until tomorrow" instructions we received. After 5 days of no one getting back to use we had to hire a plumber to fix the problem. That will be the last time we ever use them. You want people to use a minimum of one hundred words, which I don't...
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1.9
I liked
  • 2 installers
I didn't like
  • Extremely poor customer service
#934171
I HAD LAMINANT FLOORING INSTALLED IN BOTH BEDROOMS AND MY HALL.. THE FLOORING IS VERY SLIPPERY!! I WALK WITH A WALKER AND CONSDER THIS FLOORING VERY DANGEROUS. I COMPLAINED TO THE SALESPERSON WHO WAS VER RUDE AND TOD ME " WELLAFTER ALLYOU WALK WITH A WALKER SO WHAT DO YOU EXPECT" AND ALSO NOT TO WALK IN STOCKING FEET ON THE FLOOR!! ALTHOUGH THE FLOOR LOOKS BEAUTFUL I ALMOST FELL THREE TIMES!! I HAVE OTHER SIMILAR FLOORING IN THE HOUSE...
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I was first helped by an amazing sales representative, Vicki, who dig a great job helping me choose flooring for my whole house. I was getting 2 rooms and my hallway done with hardwood and 4 bedrooms with new carpet. The installation date was for the following Wednesday and Thursday for the hardwood and the following week on Wednesday for the carpet. On the morning of the first Wednesday I got a call an hour into the appointment window telling...
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However, that is far from the truth! I had hard wood flooring installed in my living room, along with laminate in bathroom and enclosed porch. The first day of installation everything went well, they sent out a few employees and they managed to finish most of the work. This problem occurred when they ran out of supply! They came back 3 times with the wrong color wood. They tried to say that the mood varies but this wood was much lighter and did...
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1.5
I didn't like
  • Customer service and product was not what i originally chose
#922791
2016 Empire installed our flooring. Do not use EMPIRE for any of your flooring needs. Go elsewhere. Look at the reviews with BBB or Consumer Affairs, or any other site for that matter. THEY ARE NOT A GOOD COMPANY! They are dishonest and will cheat you out of anything if you let them Their customer service is honestly the worst I have ever seen When i called Empire to go over the issue, they refused to discuss I waited 3Weeks for a General...
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2015 Empire installed our flooring. It has been 18 months of dealing with Empire to help resolve our problem. Our luxury tiles were not installed properly which caused every tile in our kitchen to crack. In Feb. 2016 Empire sent someone to replace three tiles in our entrance way that had started to raise up because the floor had not been prepared properly prior to installation. We waited months for a new General Manager to be hired so that...
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I didn't like
  • Quality of the job
  • Many things
  • Installers not knowledgeable
#909066

Empire Today Flooring Installation Review

#912579
That installments the worst job I've ever seen pictures will speak for themselves. We decided to cancel the contract after the work we seen after they flooded our kitchen counter have an a person here that didn't work for the company we have more pictures you can feel were they did fill in the floor bad job for $1615 not even cuts
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