Empire Today Flooring Installation Reviews

Empire Today Flooring Installation 1 of 6
2.1
(13 reviews)
Advertised vs Delivered
Service Scheduling
Value for money
Secondly, ask them to keep a sample of what they have shown you that you liked and tell them that you will return it once the job is complete. What they show you and what you will have installed may be two vastly different in quality things (in similar appearance though). Their initial prices need to be cut 4 times to be realistic. They have charged us $9990 for 1400sf laminate that costs 0.49/sf. Lastly, do not pay them upfront, wait...
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Had empire come to put in floors and they brout the wrong flooring and the carpet isnt going to be put in until later so far am very pissed off and cant get in touch with anyone and sales rep lied about everything .
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Empire Today Flooring Installation Review
Worst company ever!!! Installers came late everyday, took long lunch breaks (2+hours). Job was supposed to take 3 days, ended up being 6. They did not replace flooring under my dishwasher, so it doesn't fit correctly. I have being trying to get empire back out for over a month to correct this and no results, just a run around. Even if they beat a competitor by a couple of hundred dollars, its not worth it. Trust me.
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We recently had carpet and other flooring installed. The salesman was good, talk up empire and product as he should. Our install had been scheduled for 2 months and the morning of the install they called to say they didnt have a crew to do all the work. We told them this was unacceptable as this had been scheduled for 2 months. They asked to move it to the following monday which doesnt work when most people work durung the week. The install...
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We were told by the salesperson that we would have our carpets installed in one day.The one worker did not show up until noon the first day and we are in day 3 and no one has even shown up to finish. The job done looks horrible. There are seems everywhere that don't match. I called customer service and they tried to issue a $75 for the inconvenience. They have no installers to finish the job and are not even sure when they come come out. We are...
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I didn't like
  • Sales person tactics
  • Way the installation went and the end product
#885751
Please just go to Home Depot, Lowe's or a local flooring place. The original installers no longer work for Empire. This is such a nightmare. I have an open concept so when they replace tiles it looks like a checkerboard. I can't believe they are not taking responsibility for this nightmare. I will be more than happy to provide photo's of the damaged tiles. Please don't use Empire or Armstrong products. I am now contacting the Attorney...
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I didn't like
  • Installers not knowledgeable
  • Nightmare
#873653
I contracted with Empire Today to install vinyl flooring throughout my house which included 2 beds 2 bath and the kitchen. First of all they cancelled on me the first day and then they finally showed up the next day around noon and only one person spoke English. They all left except the two young men who couldn't speak English and were not at all professional installers. I think they were the sons of the lead worker and he spoke very little...
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1.3
I didn't like
  • Installers not knowledgeable
#856034
JOB: REMOVE CARPET AND REPLACE With HARDWOOD. 1ST WAS NOT TOLD IT WOULD BE ENGINEERED HARDWOOD. BUT I READ UP ON IT AND DECIDED TO KEEP. NEXT: ONE DAY JOB(which I knew better) TURNED INTO TWO DAYS...WHICH I HAD TO *** WORK. THEN SECOND DAY I WAS TOLD RAN OUT OF MATERIALS AND DON'T KNOW WHEN THEY CAN COME BACK. AND THE GUYS DID NOT HAVE A TRUCK BIG ENOUGH TO HAUL OFF OLD CARPET! NOW, ONE OF THE GUYS WAS REALLY ACTING CONCERNED AND ACTED LIKE HE...
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not happy on first day.Scratched walls baseboards not what we were told by salesman. We will see what happens on second day.Empire will be contacted in the morning.
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Next day flooring company come back finish job, carpet people come to do their job. carpet people notice that the transistors are missing. Laminate people say carpet people are suppose to put transistors down. Carpet people say no, transistors are suppose to match the laminate floor to separate laminate from carpet. Now I for sure know that the laminate contractor has little experience. Now we have to wait for empire to order transistors. Get a...
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1.8
I didn't like
  • Quality of the job
  • Enitre dealing - never again
  • Communication methods
#846141