We were told by the salesperson that we would have our carpets installed in one day.The one worker did not show up until noon the first day and we are in day 3 and no one has even shown up to finish. The job done looks horrible. There are seems everywhere that don't match. I called customer service and they tried to issue a $75 for the inconvenience. They have no installers to finish the job and are not even sure when they come come out. We are...
Please just go to Home Depot, Lowe's or a local flooring place. The original installers no longer work for Empire. This is such a nightmare. I have an open concept so when they replace tiles it looks like a checkerboard. I can't believe they are not taking responsibility for this nightmare. I will be more than happy to provide photo's of the damaged tiles. Please don't use Empire or Armstrong products. I am now contacting the Attorney...
I contracted with Empire Today to install vinyl flooring throughout my house which included 2 beds 2 bath and the kitchen. First of all they cancelled on me the first day and then they finally showed up the next day around noon and only one person spoke English. They all left except the two young men who couldn't speak English and were not at all professional installers. I think they were the sons of the lead worker and he spoke very little...
JOB: REMOVE CARPET AND REPLACE With HARDWOOD. 1ST WAS NOT TOLD IT WOULD BE ENGINEERED HARDWOOD. BUT I READ UP ON IT AND DECIDED TO KEEP. NEXT: ONE DAY JOB(which I knew better) TURNED INTO TWO DAYS...WHICH I HAD TO *** WORK. THEN SECOND DAY I WAS TOLD RAN OUT OF MATERIALS AND DON'T KNOW WHEN THEY CAN COME BACK. AND THE GUYS DID NOT HAVE A TRUCK BIG ENOUGH TO HAUL OFF OLD CARPET! NOW, ONE OF THE GUYS WAS REALLY ACTING CONCERNED AND ACTED LIKE HE...
Next day flooring company come back finish job, carpet people come to do their job. carpet people notice that the transistors are missing. Laminate people say carpet people are suppose to put transistors down. Carpet people say no, transistors are suppose to match the laminate floor to separate laminate from carpet. Now I for sure know that the laminate contractor has little experience. Now we have to wait for empire to order transistors. Get a...
And, on more than one occasion you stated that the job was not done well and that you were sending your top installation team to re-install new carpet. On Tuesday, April 5th, your team arrived and informed us that they would be unable to do the job because of the padding. On Thursday, April 7th, Kendrick visited us to show us samples and from there we selected the carpet. YOU placed the order for the carpet chosen and scheduled installation for...
Ordered carpet for my whole house and on Saturday February 6th 930 am one worker showed up?? Unreal!! And left 830 pm!!! .. Nice worker guy and offered him foods n drinks and Nice carpet ...next day I walked to bathroom n feel sticky on barefoot and looked down its crack of marble and the worker put glue together n not mention to me that he cracked it .. And waited on Monday February 8thto called for $$ amount of refund carpet in one room...
Thanks empire for wasting my Saturday 4/16/16 and a vacation day.Installers showed up at 1pm came in and said they were here to do my kitchen. I informed them they were doing my lr,dr , kit and hallway.they didn't have the moulding for the job or enough product so the had to contact a cs rep. CS rep called me and had to reschedule for 4/21/16 now I have to use another vacation day and hope they get it right this time. Paid good money for this...
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Consumer Opinion LLC1930 Village Center Circle #3-6853Las Vegas, NV 89134
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