Manufacturer: Empire Today Category: Flooring Clear all filters (15 of 15 reviews match)
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I have laminate flooring installed in August of 2015 started to see spaces between the planks. I called them in February of 2016 and they came out to look at the floor. They told me it was due to the color being so light that I would always have this problem there were quarter inch Gap between most of the planks. The installer replaced about 5 of them. I called customer service the next day and they told me that if I had any more problems to...
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ETCustomerSupport

ETCustomerSupport Dear Ms. Tortorella,
Thank you for bringing your concerns to our attention. We regret to hear about your experience and assure you that your satisfaction is important to u...

lament cheap peeling, rug unraveling in few areas. laborer was terribly inexperienced left work incomplete, empire told us to fix it ourselves. We have called and emailed Empire since December January for someone to come here and look at the carpeting and flooring. First rep. never showed up. One rep. told us service calls are 75.00, not true. It was a email phone tag for a while, I emailed them last June 3 stating I want action now or I will...
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ETCustomerSupport

ETCustomerSupport Hello Tonia,
We are disappointed to hear that your installation was not completed as planned and regret the lack of communication you have received. We want to help resolv...

I liked
  • But not to repair it
  • Were quick to install
I didn't like
  • Communication
#865685
I was told to send pictures of my issue with my laminate flooring. I did. Took several calls before getting to speak to someone again. I was told the manager looked at my pictures and determine i had water damage. I knew this could not be right. I kept on calling until i was told the manager would come yo my house to look at my floors. He looked very hard to find something i had done to cause the flooring to do what it was doing. He told me...
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ETCustomerSupport

ETCustomerSupport Dear Judy,
Thank you for making us aware of the issues you have been experiencing. We assure you that we will follow up with you until your problems have been addressed. ...

Hello, Thank you for bringing this to our attention. We to help! Please contact us at customersupport@empiretoday.com so we can start working towards a resolution. Thank you.
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The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials. My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for. Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure. We have shards of sharp plastic cutting our feet, pinching our...
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ETCustomerSupport

ETCustomerSupport Hello Ms. Peterson,
Thank you for giving us an update on your installation, this is not the level of service we want our customers’ to experience. We understand that we’ve...

Thank you for making us aware of this situation. We take your concerns very seriously. Unfortunately, we are unable to locate your account with the information given. Please contact customersupport@empiretoday.com so we can discuss this situation further.
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First the sales rep told me there was no such thing as a half price sale,so i was stooped enough to buy anyway.2nd the office scheduled the tile and the laminate at the same time, so of course, the job was set back another day. 3rd tile was installed, finished at 9pm,how well can you check the job in the dark, so I signed off, and tipped the guys 50 bucks, only to find out it would take me 2 days to clean up the grout they left behind. 4th ,3...
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Anonymous

Anonymous We heard a similar thing - according to Empire in Atlanta, there is a 50% off flooring & installation but the "fine print" - they claim it is 50% off of their prices ( which n...

ETCustomerSupport

ETCustomerSupport Hello,
We have read your comment and want to be able to help. We regret that you were not satisfied. Unfortunately, we cannot locate your account with the information post...

I had a wood laminate floor installed ~ 10 months ago. There are gaps in the floor; edges are peeling up. Called Empire: chose the option for existing customers.waited 25 min on hold on my half hour lunch break. They made an appointment to come out- never showed up.Called them again: chose the option to become a new customer: my call was answered in 2 minutes! I was transferred to existing customer line-waited again. I was told they would call...
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ETCustomerSupport

ETCustomerSupport We've read your review, and we regret that the product has not been meeting your expectations and that you've had issues with service. This is not what we expect for our custo...

I didn't like
  • Communication methods
#813453
I have used Empire for years and this time was the last. The cancelled on me twice because they overbooked/the product was out of stock and both times this was after the installations were confirmed. Today when they cancelled they said "well you weren't home on 3/1 when we showed up". The first time I was cancelled was on 2/27. I received 2 emails on 2/29 and I had spoken to someone on 2/29 and told them I couldn't *** work the following...
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ETCustomerSupport

ETCustomerSupport We understand your frustration at the delays in your installation. We never want our customers to be inconvenienced or disappointed in our service. We understand that we've be...

I didn't like
  • Multiple reschedule of installation
#808229
SUPER LONG POST, SORRY. Do not ever buy floors from empire today. They are scammers that will say anything to get the sale. My husband and I finally decided to get new floors. The woman talked us out of hardwood per we have dogs and children. She said the wood laminate would stand up to our daily lives. Not even 6 months and the floor looked horrible. Chips, scratches, gaps, bubbling, my baseboards were hacked. I was super paranoid about keeping...
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Anonymous

Anonymous I had Empire do a measure and co sultation. The sales rep was beyond ill prepapred. He tried to force the sale. Thank goodness my boyfriend was there because the sales rep was...

Anonymous

Anonymous I wish we had looked up these posts - especially yours - before we ordered from Empire. What a nightmare they are - when you can actually get in touch with a person. Guess the...