Empire Today Laminate Flooring Reviews

Empire Today Laminate Flooring 1 of 3
1.7
(7 reviews)
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I have laminate flooring installed in August of 2015 started to see spaces between the planks. I called them in February of 2016 and they came out to look at the floor. They told me it was due to the color being so light that I would always have this problem there were quarter inch Gap between most of the planks. The installer replaced about 5 of them. I called customer service the next day and they told me that if I had any more problems to...
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lament cheap peeling, rug unraveling in few areas. laborer was terribly inexperienced left work incomplete, empire told us to fix it ourselves. We have called and emailed Empire since December January for someone to come here and look at the carpeting and flooring. First rep. never showed up. One rep. told us service calls are 75.00, not true. It was a email phone tag for a while, I emailed them last June 3 stating I want action now or I will...
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2.8
I liked
  • But not to repair it
  • Were quick to install
I didn't like
  • Customer service
  • Communication
  • Quality of the job
#865685
Empire Today Laminate Flooring Review from Statesville, North Carolina
I was told to send pictures of my issue with my laminate flooring. I did. Took several calls before getting to speak to someone again. I was told the manager looked at my pictures and determine i had water damage. I knew this could not be right. I kept on calling until i was told the manager would come yo my house to look at my floors. He looked very hard to find something i had done to cause the flooring to do what it was doing. He told me...
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I was wanting laminate flooring for 800 sqft of open space. I had already for in home estimates from 2 other flooring companies. The sales quote came in at $11,524. And I asked if that was with the 50% off flooring and 50% off install and he said yes. so I verified he was quoting laminate and he said yes. So at regular price(not 50% off for 800sqft of laminate flooring it would be over $20,000?!?! And he said yes. I was absolutely dumbfounded....
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Empire Today Laminate Flooring Review from Placerville, California
Empire Today Laminate Flooring Review from Placerville, California
The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials. My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for. Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure. We have shards of sharp plastic cutting our feet, pinching our...
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Made a purchase late 2014 of laminate flooring for my bedroom/bath. Neither room is big, but they connect. Several months ago I started noticing the flooring was buckling at the joints. (Tongue & Groove) Just thought, at first, it was me. Then later it became obvious that it was buckling and there was a squishing sound. Called to see how this could be corrected. First, the hold time on the phone became indecently long, the department shuffling,...
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First the sales rep told me there was no such thing as a half price sale,so i was stooped enough to buy anyway.2nd the office scheduled the tile and the laminate at the same time, so of course, the job was set back another day. 3rd tile was installed, finished at 9pm,how well can you check the job in the dark, so I signed off, and tipped the guys 50 bucks, only to find out it would take me 2 days to clean up the grout they left behind. 4th ,3...
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I had a wood laminate floor installed ~ 10 months ago. There are gaps in the floor; edges are peeling up. Called Empire: chose the option for existing customers.waited 25 min on hold on my half hour lunch break. They made an appointment to come out- never showed up.Called them again: chose the option to become a new customer: my call was answered in 2 minutes! I was transferred to existing customer line-waited again. I was told they would call...
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1.0
I didn't like
  • Communication methods
#813453
I have used Empire for years and this time was the last. The cancelled on me twice because they overbooked/the product was out of stock and both times this was after the installations were confirmed. Today when they cancelled they said "well you weren't home on 3/1 when we showed up". The first time I was cancelled was on 2/27. I received 2 emails on 2/29 and I had spoken to someone on 2/29 and told them I couldn't *** work the following...
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1.0
I didn't like
  • Multiple reschedule of installation
#808229
Review about Empire Today Laminate Flooring from Little Elm, Texas
Review about Empire Today Laminate Flooring from Little Elm, Texas
Review about Empire Today Laminate Flooring from Little Elm, Texas
Review about Empire Today Laminate Flooring from Little Elm, Texas
Review about Empire Today Laminate Flooring from Little Elm, Texas
Review about Empire Today Laminate Flooring from Little Elm, Texas
SUPER LONG POST, SORRY. Do not ever buy floors from empire today. They are scammers that will say anything to get the sale. My husband and I finally decided to get new floors. The woman talked us out of hardwood per we have dogs and children. She said the wood laminate would stand up to our daily lives. Not even 6 months and the floor looked horrible. Chips, scratches, gaps, bubbling, my baseboards were hacked. I was super paranoid about keeping...
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