Empire Today Laminate Flooring Reviews

Empire Today Laminate Flooring 1 of 3
1.7
(7 reviews)
Warranty
Price Affordability
Advertised vs Delivered
We had new laminate flooring installed 2 days ago, and although it looks beautiful, there's creaking everywhere we walk. I figured maybe it would take a day or two to settle or something, but it's really bothering me after 2 days. I called Customer Service and they said there's only ONE person that handles these types of calls/issues and we would be contacted within 1-3 business days. I have a sunken feeling right now and I just pray that they...
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2.9
I liked
  • Came to my home
I didn't like
  • Quality of the job
  • Person handling complaint will call in 1-3 days
#796793
Talk to Dianna was told they were going to send a inspector out which they did but have heard nothing from them I am getting tired of the run around I want my floor fixed I have dealt with Empire for along time but never had this lousy of service When you try to call they wont give you a direct number and you are put on hold forever but if you are placing a order they are Johnny on the spot
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1.5
I didn't like
  • Horrible customer service
  • Poor follow up on installation
  • Job quality
I have been using Empire today for close to 20 years Carpet and Laminated floors Always had good results till this time first off the salesman planning told my daughter and me the floor was water proof The installers didn't come the day they were scheduled and the day they came they were late I live alone and have never put no water on this floor just damp mop then went over with dust sheet to shine Now they say no warranty its water damage Its...
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1.5
I didn't like
  • Mr tim sherwins attitude on the phone
  • Way the installation went and the end product
  • Follow up

The installers stole everything that they could get their hands on including a bunch of camera equipment. Equipment that I make part of my living with. I have complaints about the workmanship and broken plumbing that they acted as if they had nothing to do with but it pales when compared with stealing. All you can do is to have security people watching when they come into your house and then search them before they leave. I need to add...
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2.4
I didn't like
  • Lack of caring
  • Job quality
#676236
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Empire Today - Avoid Empire-Today at all costs! Take it from a former Sales Contractor and custome.
Avoid Empire-Today at all costs! I come from a unique perspective in that I worked as an Independent Sales Contractor for Empire for a year and a half. Unfortunately, I cannot speak to Empires business model or practices due to a confidentiality agreement, but I can speak as a customer who used Empire 4 times, once prior to my employment. So trust me when I say avoid at all costs unless you want the risk of them having to come back a repair...
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