Empire Today Tile Installation Reviews

I used Empire Today for bath and entry way tile, also for carpet in the hall and bedrooms. Huge Mistake! Steve the Memphis, Tn. General manager is an ***! They turned a one or two day tile job into a week and are still not complete. Did not level the floor in bath before laying tile. Grouting not level and lines are different sizes. Grout not the same color. Left a big mess on carpet, walls and doors. Broke the transition between the entry hall...
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I didn't like
  • Quality of the job
  • Way the installation went and the end product
  • How our work order was not handled well
Horrible experience! Tried to get a new tile floor for my bathroom. Sales rep lied, said the floor would be installed Friday morning, 9 am. No one showed. At 7 pm the work was rescheduled for Saturday at 8 am. The installers finally showed at 2:30. They demanded full payment up front before beginning work. This is a violation of the NJ Consumer Affairs act. After ripping out my old floor, the installers said they could not complete the job...
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I didn't like
  • Mistake by rep
  • Misleading sales
  • Dishonesty